Global Payments Operations Leader

Aylo Careers; Austin (TX); Hybrid; USD 180,000 - 250,000; Full time

Job summary

Aylo Careers is seeking a Director of Payment Operations to lead global payments strategy and execution across processing, acquiring, and payment methods. You will optimize multi-acquirer setups, negotiate terms, and drive revenue and customer experience through intelligent routing and risk-aligned controls.

You will collaborate with Product, Engineering, Finance, Risk, and Legal to scale payments, improve authorization rates, and ensure reliable operations at scale in a hybrid work environment

Qualifications

• 8+ years of experience in payments, fintech, e-commerce, banking, or a related industry
• 3+ years of senior leadership experience managing payments teams or setting payments strategy
• Deep knowledge of the card payments ecosystem: acquirers, processors, gateways, PSPs, card networks, issuers, orchestration, tokenization, 3DS/SCA, chargebacks, fraud, and alternative payment methods
• Proven track record managing processor relationships and negotiating commercial terms
• Strong grasp of payment economics, including interchange, assessments, fees, reserves, and pricing structures
• Strong analytical skills, with the ability to turn transaction-level data into business decisions
• Experience with authorization improvement, routing, and payment experimentation
• Experience working cross-functionally with Product and Engineering teams
• Strong communication, negotiation, and stakeholder-management skills
• Ability to balance strategy with hands-on work on complex operational and technical issues

Responsibilities

• Execute the global payments strategy and roadmap, including processing, acquiring, payment methods, routing, and geographic expansion
• Manage relationships with acquirers, processors, gateways, PSPs, and card networks, including selection, onboarding, contracts, and SLAs
• Optimize multi-acquirer and multi-processor setups for redundancy, pricing, and global coverage
• Drive higher authorization and approval rates by analyzing declines, retries, cascading, tokenization, and account updater performance
• Develop intelligent routing strategies and run experimentation frameworks to measure the impact of changes
• Own payment economics (interchange, assessments, processor fees, cross-border costs), negotiate rates and terms, and build financial models to evaluate partner proposals
• Partner with Risk, Fraud, and Compliance to balance fraud prevention with approval rates, keep chargebacks within acceptable levels, and meet card-network rules
• Ensure stable, resilient payment operations, with clear processes for incidents, outages, settlement issues, and reconciliation breaks, plus automation and change-management controls
• Partner with Product and Engineering to define and deliver payment capabilities, and evaluate gateways, orchestration platforms, and alternative payment methods
• Lead and develop the payments team, report on performance, risks, and priorities to senior leadership, and represent the company with banks, networks, and strategic partners

Job description

Aylo Careers is seeking a Director of Payment Operations to lead global payments strategy and execution across processing, acquiring, and payment methods. You will optimize multi-acquirer setups, negotiate terms, and drive revenue and customer experience through intelligent routing and risk-aligned controls.

You will collaborate with Product, Engineering, Finance, Risk, and Legal to scale payments, improve authorization rates, and ensure reliable operations at scale in a hybrid work environment