Global Payments Operations Lead

PayPal; New York (NY); On-site; USD 250,000 - 350,000; Full time

Job summary

PayPal is seeking a Head of Payment Operations for PayPal Bank (in formation) to lead end-to-end payment operations, including settlement, deposits, loan funding, posting, and risk controls. You will partner with Treasury and regulators to design a safe, scalable framework aligned with the Bank’s Business Plan.

Reporting to the COO, this role requires building governance, managing staff, and ensuring FDIC-supervised operational readiness with strong control environments and cross-functional

Qualifications

• 10+ years in senior management or Director-level leadership role with direct oversight of operational teams and first line control responsibilities.”
• 10+ years of progressive experience in payment operations, banking operations, or financial services within a regulated institution.

Responsibilities

• Lead and manage all payment and settlement operations for the Bank, including card acquiring settlement, ACH processing and return management, merchant settlement under a good-funds model, FBO account flows, retail and business savings deposit operations and loan disbursement and repayment processing.
• Oversee loan disbursement processing, repayment posting, ACH debit execution, and payment application controls in coordination with Credit, ensuring operational accuracy and segregation of duties.
• Establish and maintain effective daily settlement, reconciliation, general ledger control, dispute and exception management processes.
• Own the first-line operational risk and control environment for payment and deposit activities, including documented procedures, control monitoring, issue remediation and escalation.
• Ensure operational adherence to applicable laws, regulations and network requirements, including card network rules, NACHA standards, BSA/AML/OFAC operational controls, Regulation W affiliate transaction requirements, FDIC third-party oversight expectations, and consumer protection requirements including error resolution obligations under Regulation E.
• Develop and monitor key performance and risk indicators and report material issues to the COO and governance committees.
• Oversee operational performance and control adherence of affiliate and third-party service providers supporting payment and deposit activities.
• Serve as the primary first-line operational liaison to Internal Audit and External Audit for payment, deposit, and settlement-related reviews.

Education

Bachelor’s degree in Business, Finance, economics, Accounting, or a related discipline

Job description

PayPal is seeking a Head of Payment Operations for PayPal Bank (in formation) to lead end-to-end payment operations, including settlement, deposits, loan funding, posting, and risk controls. You will partner with Treasury and regulators to design a safe, scalable framework aligned with the Bank’s Business Plan.

Reporting to the COO, this role requires building governance, managing staff, and ensuring FDIC-supervised operational readiness with strong control environments and cross-functional