Global Patient Experience Coordinator

Henry Ford Health

Detroit (MI)

On-site

USD 25,000 - 39,000

Part time

13 hours ago

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Job summary

Henry Ford Health in Detroit is seeking a Part Time Patient Concierge to coordinate international and executive health inquiries and care experiences. You will lead the patient journey from initial request through care completion, coordinating with patients, families, HFH physicians, administration, scheduling, medical records, and pricing.

The role emphasizes exceptional patient service, strong communication, and teamwork with clinical and non-clinical colleagues.

Qualifications

Associate's degree required; Bachelor's degree preferred.
Minimum 3 years healthcare experience.
Proficiency with EMR, scheduling systems, and payments collection processes.
Proficiency with common computer applications.
Excellent interpersonal and customer service skills.
Strong verbal and written communication abilities with internal and external stakeholders.
Demonstrated problem-solving and organizational skills with ability to manage multiple priorities and timelines.

Responsibilities

Coordinate all international and executive health patient inquiries and care experiences, including inpatient and outpatient visits and procedures.
Lead the patient journey from initial request through completion of care, coordinating with patients, families, HFH physicians, administration, scheduling, medical records, and pricing departments.
Serve as the primary liaison and advocate between patients, families, and clinical and non-clinical teams.
Coordinate all concierge services and maintain constructive communication across all parties involved in patient care.
Participate with department leadership in goal development and process improvements to enhance operational efficiency and patient satisfaction.