Global Patient Concierge & Care Coordinator

Henry Ford Health; Detroit (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Henry Ford Health is seeking an International Patient Services Coordinator to manage inquiries and coordinate the patient experience across inpatient and outpatient care. The role involves acting as a liaison among patients, families, clinicians, and administrative teams to ensure smooth care, scheduling, and coordination of services.

The ideal candidate will have strong communication, organizational, and problem-solving skills, plus experience with EMR/EHR systems and healthcare software in a

Qualifications

• Requires an Associate's degree; a Bachelor's is preferred.
• Minimum 3 years in healthcare operations with impact on efficiency or patient experience.
• Experience with EMR/EHR systems and scheduling/payment workflows.
• Strong communication and multitasking abilities; customer-focused.

Responsibilities

• Coordinate international/executive health inquiries and patient experience.
• Assist with inpatient and outpatient visits, admissions, and procedures.
• Serve as liaison between patients, families, departments, and third parties.
• Support process improvements and goal development with leadership.

Skills

Interpersonal skills

Customer service

Verbal communication

Organizational skills

Education

Associate's degree

Bachelor's degree

Tools

EMR/EHR systems

Healthcare software

Job description

Henry Ford Health is seeking an International Patient Services Coordinator to manage inquiries and coordinate the patient experience across inpatient and outpatient care. The role involves acting as a liaison among patients, families, clinicians, and administrative teams to ensure smooth care, scheduling, and coordination of services.

The ideal candidate will have strong communication, organizational, and problem-solving skills, plus experience with EMR/EHR systems and healthcare software in a