Patient Experience Concierge — Front Desk (Full-Time)

Henry Ford Health; Warren (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Henry Ford Health is hiring a Receptionist- Patient Support Services on a full-time basis. The role involves frontline greeting, patient information, and clerical support across rotating shifts from 4:40 am to 8:00 pm, Monday through Friday, with every other weekend and rotating holidays.

Responsibilities include answering calls, message delivery, guest assistance, and facilitating patient check-ins and campus navigation.

Qualifications

• 1 year of applicable cumulative job specific experience is required.
• Excellent communication, professionalism, and patient service skills.

Responsibilities

• Receives, screens, routes and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• Greets guests and provides appropriate assistance and information.
• Performs additional clerical duties as assigned.
• Assists with transporting outpatients and coordinating check-ins and campus navigation.

Skills

Customer service

Team collaboration

Communication

Flexibility

Education

High School diploma equivalency

Job description

Henry Ford Health is hiring a Receptionist- Patient Support Services on a full-time basis. The role involves frontline greeting, patient information, and clerical support across rotating shifts from 4:40 am to 8:00 pm, Monday through Friday, with every other weekend and rotating holidays.

Responsibilities include answering calls, message delivery, guest assistance, and facilitating patient check-ins and campus navigation.