International/Exec Patient Service Coordinator

Henry Ford Health; Detroit (MI); On-site; USD 25,000 - 39,000; Part time

Job summary

Henry Ford Health in Detroit is seeking a Part Time Patient Concierge to coordinate international and executive health inquiries and care experiences. You will lead the patient journey from initial request through care completion, coordinating with patients, families, HFH physicians, administration, scheduling, medical records, and pricing.

The role emphasizes exceptional patient service, strong communication, and teamwork with clinical and non-clinical colleagues.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Minimum 3 years healthcare experience.
• Proficiency with EMR, scheduling systems, and payments collection processes.
• Proficiency with common computer applications.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication abilities with internal and external stakeholders.
• Demonstrated problem-solving and organizational skills with ability to manage multiple priorities and timelines.

Responsibilities

• Coordinate all international and executive health patient inquiries and care experiences, including inpatient and outpatient visits and procedures.
• Lead the patient journey from initial request through completion of care, coordinating with patients, families, HFH physicians, administration, scheduling, medical records, and pricing departments.
• Serve as the primary liaison and advocate between patients, families, and clinical and non-clinical teams.
• Coordinate all concierge services and maintain constructive communication across all parties involved in patient care.
• Participate with department leadership in goal development and process improvements to enhance operational efficiency and patient satisfaction.

Skills

Customer service

Communication

Healthcare operations

EMR systems

Scheduling systems

IT proficiency

Interpersonal skills

Education

Associate's degree

Bachelor's degree preferred

Tools

EMR/EHR software

Payment systems

Scheduling software

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

• Part Time-

Responsible for coordinating all international and executive health patient inquiries and care experiences, including inpatient and outpatient visits and procedures. Lead the patient journey from initial request through completion of care, coordinating with patients, families, HFH physicians, administration, scheduling, medical records, and pricing departments. Serve as the primary liaison and advocate between patients, families, and clinical and non-clinical teams. Coordinate all concierge services and maintain constructive communication across all parties involved in patient care. Participate with department leadership in goal development and process improvements to enhance operational efficiency and patient satisfaction.

Qualifications

EDUCATION AND EXPERIENCE:

• Associate's degree required; Bachelor's degree preferred
• Minimum 3 years progressively responsible healthcare experience demonstrating improved operational efficiencies and patient-centered care
• Proficiency with electronic medical records, appointment scheduling systems, and payment collection processes
• Strong proficiency with common computer applications and IT systems
• Excellent interpersonal and customer service skills with professional demeanor and cultural awareness
• Strong verbal and written communication abilities with internal and external stakeholders
• Demonstrated problem-solving, critical thinking, and organizational skills with ability to manage multiple priorities and meet established timelines