Global Patient Experience Coordinator

Henry Ford Health System; Detroit (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Total Rewards program

Tuition assistance

Dental and vision coverage

Job summary

Henry Ford Health System in Detroit seeks an International/Executive Health Coordinator to manage inquiries and coordinate patient experiences across inpatient and outpatient care. The role connects patients and families with HFH physicians, pricing, medical records, and scheduling to ensure a smooth, high-quality journey.

You will liaise with families, administration, and clinical teams to deliver timely care, drive process improvements, and advocate for the patient’s needs in a fast-paced

Qualifications

• Minimum 3 years of progressively responsible healthcare experience with impact on operations or patient experience.
• Experience with EMR/EHR systems.
• Proficient with common computer applications and healthcare software.
• Experience with appointment scheduling and payments processing.
• Strong communication and customer service skills.

Responsibilities

• Coordinate international/executive health inquiries from initial request through care coordination.
• Serve as liaison among patients, families, HFH physicians, scheduling, pricing, and medical records.
• Provide exceptional patient experience and advocate for patients and families.
• Participate with leadership in process improvement and goal setting.
• Coordinate all concierge services for international/executive patients.

Skills

Interpersonal skills

Customer service

Communication skills

Problem solving

Organizational skills

Multitasking

Coordination across departments

EMR/EHR experience

Education

3+ years in healthcare operations/coordination

Tools

EMR/EHR software

Healthcare IT systems

Job description

Henry Ford Health System in Detroit seeks an International/Executive Health Coordinator to manage inquiries and coordinate patient experiences across inpatient and outpatient care. The role connects patients and families with HFH physicians, pricing, medical records, and scheduling to ensure a smooth, high-quality journey.

You will liaise with families, administration, and clinical teams to deliver timely care, drive process improvements, and advocate for the patient’s needs in a fast-paced