Global Patient Concierge & Care Coordinator (Hybrid)

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 53,000 - 76,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a program coordinator to manage inpatient and outpatient care planning with providers and to coordinate consultations at affiliated locations.

The role supports billing processes and ensures accuracy of patient demographics and financial data in hospital systems. Education includes a Bachelor's degree in a related field and 1–2 years of program support experience.

Qualifications

• Bachelor's degree in a related field is required.
• Experience in program support or program management (1–2 years) is preferred.
• Strong interpersonal and communication skills for collaboration with diverse teams and patients.

Responsibilities

• Manage inpatient and outpatient care planning with providers for consultations, diagnosis, and procedures.
• Facilitate consultations at affiliated locations, including partner centers.
• Create ad-hoc reports from a web-based appointment system in response to client requests.
• Analyze data to propose service opportunities and notify care providers.
• Manage billing and payments to ensure timely service.
• Ensure accuracy of international demographics and financial data in hospital registration systems.
• Receive and manage letters of guarantee from embassies or insurers.
• Notify patients and physician offices of deposit requirements and scheduling changes.

Skills

Project prioritization

Multitasking

Written and verbal communication

Medical terminology

MS Office proficiency

Hospital environment familiarity

Organizational/time management

Cultural sensitivity

Education

Bachelor's Degree Related Field

Tools

Microsoft Office

Job description

The Brigham and Women's Hospital, Inc. is seeking a program coordinator to manage inpatient and outpatient care planning with providers and to coordinate consultations at affiliated locations.

The role supports billing processes and ensures accuracy of patient demographics and financial data in hospital systems. Education includes a Bachelor's degree in a related field and 1–2 years of program support experience.