Global Patient Access Navigator (Bilingual)

RMI; Rhode Island; On-site; USD 65,000 - 85,000; Full time

Job summary

RMI is seeking a medical liaison to provide and manage access to local medical care across the operation area. Working under indirect supervision, you will support the RMI Global Coordination Centre (GCC) in security and payment receipt processes with third party facilities.

You will translate between languages, accompany patients during facility visits, coordinate with treating physicians, and report status updates to the GCC.

Qualifications

• Minimum 2 years’ experience as a medical healthcare professional in area of operation.
• Bilingual – local language & dialect, and English.
• Experience providing patient advocacy in remote/international areas, preferred.
• Foreign travel experience.
• Excellent communication skills and professionalism.
• Ability to integrate into a cross-cultural social structure.

Responsibilities

• Remain available throughout agreed hours of coverage for contact by the RMI GCC.
• Deploy to pre-defined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC.
• Work with GCC to ensure payment methods are agreed with receiving medical facility; mediate if needed.
• Ensure swift access to care and resolve issues promptly and professionally.
• Provide translation from local dialect to English in verbal and written forms for GCC.
• Deploy to medical facilities daily when patient stays are protracted.
• Manage patient welfare during admission, ensure comfort and address requests for support.
• Establish relationships with treating physicians and obtain up-to-date information.
• Provide timely updates to the GCC on status and plans for the patient, in writing and verbally.
• Maintain professional demeanor and liaise with client management as required.
• Arrange other services using local knowledge as needed.

Skills

Bilingual (local/English)

Patient advocacy

Cross-cultural comms

Communication skills

Travel readiness

Tools

Microsoft Office

Job description

RMI is seeking a medical liaison to provide and manage access to local medical care across the operation area. Working under indirect supervision, you will support the RMI Global Coordination Centre (GCC) in security and payment receipt processes with third party facilities.

You will translate between languages, accompany patients during facility visits, coordinate with treating physicians, and report status updates to the GCC.