Bilingual Patient Concierge and International Liaison

massgeneralbrigham; Boston (MA); Hybride; USD 53 000 - 76 000; Plein temps

Résumé du poste

Mass General Brigham is seeking an experienced coordinator for the International Office to liaise with hospital departments and across the system to support international patients.

You will manage cases, coordinate inpatient/outpatient care, and ensure accurate demographics and financial data across hospital systems, while delivering concierge-level service and promoting the program externally.

Qualifications

• Bachelor’s Degree required; 3–5 years in a health care setting with administrative responsibilities preferred; bilingual preferred.
• Ability to prioritize, delegate, and manage multiple projects and responsibilities.
• Excellent oral and written communication skills.
• Superior interpersonal skills to interact with staff, patients, families, and community organizations.
• Proficiency in medical terminology and hospital workflows.

Responsabilités

• Manage cases and plan inpatient and outpatient care with providers.
• Coordinate consultations for diagnosis and procedures.
• Utilize a web-based appointment system and generate ad‑hoc reports.
• Handle billing and payments to ensure timely service.
• Maintain accurate international demographics and financial data in registration systems.
• Receive and manage letters of guarantee from embassies or insurers.
• Notify patients and offices of potential deposit or scheduling issues.
• Promote awareness of the International Program within and outside the hospital.
• Deliver concierge-level service to each patient.

Connaissances

Prioritization & multitasking

Strong communication

Medical terminology

Interdisciplinary collaboration

Customer service mindset

Formation

Bachelor's degree in related field

Outils

Microsoft Office

Description du poste

Mass General Brigham is seeking an experienced coordinator for the International Office to liaise with hospital departments and across the system to support international patients.

You will manage cases, coordinate inpatient/outpatient care, and ensure accurate demographics and financial data across hospital systems, while delivering concierge-level service and promoting the program externally.