Patient Advocate -Rhode Island, USA

RMI; Rhode Island; On-site; USD 65,000 - 85,000; Full time

Job summary

RMI is seeking a medical liaison to provide and manage access to local medical care across the operation area. Working under indirect supervision, you will support the RMI Global Coordination Centre (GCC) in security and payment receipt processes with third party facilities.

You will translate between languages, accompany patients during facility visits, coordinate with treating physicians, and report status updates to the GCC.

Qualifications

• Minimum 2 years’ experience as a medical healthcare professional in area of operation.
• Bilingual – local language & dialect, and English.
• Experience providing patient advocacy in remote/international areas, preferred.
• Foreign travel experience.
• Excellent communication skills and professionalism.
• Ability to integrate into a cross-cultural social structure.

Responsibilities

• Remain available throughout agreed hours of coverage for contact by the RMI GCC.
• Deploy to pre-defined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC.
• Work with GCC to ensure payment methods are agreed with receiving medical facility; mediate if needed.
• Ensure swift access to care and resolve issues promptly and professionally.
• Provide translation from local dialect to English in verbal and written forms for GCC.
• Deploy to medical facilities daily when patient stays are protracted.
• Manage patient welfare during admission, ensure comfort and address requests for support.
• Establish relationships with treating physicians and obtain up-to-date information.
• Provide timely updates to the GCC on status and plans for the patient, in writing and verbally.
• Maintain professional demeanor and liaise with client management as required.
• Arrange other services using local knowledge as needed.

Skills

Bilingual (local/English)

Patient advocacy

Cross-cultural comms

Communication skills

Travel readiness

Tools

Microsoft Office

Job description

Summary

Under indirect supervision, provides and manages access to local medical care in the area of operation,

Under indirect supervision, provides and manages access to local medical care in the area of operation, providing support to RMI Global Coordination Centre (GCC) in the security and receipt of payments to third party medical establishments. Acts as the RMI representative for all operational and pastoral requirements of patients under the care of RMI.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Remain available throughout agreed hours of coverage for contact by the RMI GCC
• Deploy to pre-defined medical facilities in area of operation to meet and greet RMI patient within 1 hour of notification from GCC (Or any other agreed timeframes).
• Work in conjunction with the GCC to ensure that payment methods have been agreed with the receiving medical facility. Where applicable, act as a mediator between medical facility and GCC.
• Ensure swift access to care for RMI patients, responding to problems in a pragmatic and professional manner to resolve as quickly as possible.
• Provide translation from local dialect to English in both verbal and written forms and pass this on to thee GCC.
• Deploy to medical facilities daily when a protracted in-patient stay occurs.
• Manage the welfare of patients through any admission to a medical facility, ensuring that the patient is comfortable, understands the treatment being provided and meet reasonable requests for support.
• Establish working relationships with treating physicians and where applicable speak directly with the treating medical team to acquire up to date information.
• Provide timely updates to the GCC on the status and proposed plans for the patient in both written and verbal forms.
• Always demonstrate a professional and calm persona, with a confident ability to liaise with client management as required.
• Utilize local knowledge to arrange other services, as required

EDUCATION And EXPERIENCE

• Minimum of 2 years’ experience as a medical healthcare professional in area of operation.
• Bilingual – local language & dialect (as per area of operation), and English.
• Experience providing patient advocacy in remote/international areas, preferred.
• Foreign travel experience.
• Excellent communication skills and professionalism.Demonstrated self-discipline.
• Ability to integrate into a cross-culturalsocialstructure.

Computer Skills

• Proficiency in Microsoft Office applications, and general computer & technology literacy preferred.

Certificates And Licenses

• Valid driver’s license for area of operation (preferred)

Equal Employment Opportunity

RMI is an Equal Opportunity Employer and, where applicable, a federal contractor committed to affirmative action. We make employment decisions without regard to any characteristic protected by applicable federal, state, or local law