Global Partner Operations Lead

Panduit; Tinley Park (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Time off and holidays

Retirement plan (401k match)

Job summary

Panduit is seeking a Partner Program Operations Analyst to drive the day-to-day execution and continuous improvement of a global partner program. You will oversee partner support, manage escalations, and coach team members in a hybrid Tinley Park, IL setting.

Responsibilities include optimizing processes, maintaining documentation, and turning data into actionable insights to support strategic decisions. The role emphasizes collaboration and consistent program excellence.

Qualifications

• Bachelor's degree or relevant equivalent experience.
• 5-7 years in program operations, business operations, or partner programs.
• Experience with Salesforce or similar CRM preferred.

Responsibilities

• Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
• Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
• Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
• Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
• Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
• Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
• Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.

Skills

Process documentation

Process improvement

Analytical thinking

Project management

Stakeholder communication

Decision making

Detail orientation

Education

Bachelor's degree

Tools

Salesforce

Job description

Panduit is seeking a Partner Program Operations Analyst to drive the day-to-day execution and continuous improvement of a global partner program. You will oversee partner support, manage escalations, and coach team members in a hybrid Tinley Park, IL setting.

Responsibilities include optimizing processes, maintaining documentation, and turning data into actionable insights to support strategic decisions. The role emphasizes collaboration and consistent program excellence.