Partner Program Operations Analyst

Panduit; Tinley Park (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Time off and holidays

Retirement plan (401k match)

Job summary

Panduit is seeking a Partner Program Operations Analyst to drive the day-to-day execution and continuous improvement of a global partner program. You will oversee partner support, manage escalations, and coach team members in a hybrid Tinley Park, IL setting.

Responsibilities include optimizing processes, maintaining documentation, and turning data into actionable insights to support strategic decisions. The role emphasizes collaboration and consistent program excellence.

Qualifications

• Bachelor's degree or relevant equivalent experience.
• 5-7 years in program operations, business operations, or partner programs.
• Experience with Salesforce or similar CRM preferred.

Responsibilities

• Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
• Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
• Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
• Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
• Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
• Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
• Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.

Skills

Process documentation

Process improvement

Analytical thinking

Project management

Stakeholder communication

Decision making

Detail orientation

Education

Bachelor's degree

Tools

Salesforce

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers,

The Partner Program Operations Analyst drives the day-to-day execution and continuous improvement of a global partner program supporting North America, EMEA, and LATAM. As the operational lead for the Partner Operations team, you will oversee partner support activities, manage escalations, improve processes, and ensure consistent program execution across regions. This role combines operational leadership, project management, problem-solving, and process improvement while providing coaching and guidance to team members. You'll have the opportunity to improve the partner experience, lead meaningful initiatives, turn data into actionable insights, and help shape best practices that support the program's continued growth and success.

What You Will Do

• Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
• Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
• Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
• Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
• Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
• Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
• Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.

What You Will Bring

Education

Bachelor's degree required or relevant equivalent experience in lieu of degree.

Experience

5-7 years experience in program operations, business operations, partner programs, sales operations, or a related field, including supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization; experience with Salesforce or similar CRM platforms preferred.

Skills

Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills; ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail.

Proficiency in Microsoft Office Suite required.

What We Can Offer You

• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.
• Compensation: The expected annual base salary range for this role is $70,000- $100,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

Making the connections that matter.

We believe great ideas thrive when every voice is welcomed, valued, and empowered.

As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do.

Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process.

Work Shift Day (United States of America)

Panduit thrives on ingenuity and enterprise. We focus on solving problems and achieving success through our comprehensive infrastructure portfolios, helping organizations navigate digital, electrical, and workforce transformations for sustainable growth. As a leading global manufacturer of high-quality electrical and network infrastructure and connectivity solutions, we operate from our headquarters in Tinley Park, Ill., USA, and across 112 worldwide locations. We drive innovation through strategic R&D investments and breakthrough product development while providing seamless global support and service. Since 1955, our commitment to our customers has remained constant, and is guided by our cultural beliefs – Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify. Together, we create exceptional solutions that support our customers’ businesses in a way that's good for them and good for the world. At Panduit, we’re making the connections that matter.