Partner Program Operations Analyst

Panduit; Chicago (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Parental leave

Generous time off

Job summary

Panduit is seeking a Partner Operations Lead to manage daily workflows, SLA adherence, and escalation handling for global partners. You will onboard and coach team members while ensuring process consistency and compliance.

The ideal candidate has 5–7 years in program or business operations, strong process discipline, and experience with Salesforce. You will analyze performance data to drive improvements and collaborate across a matrixed organization.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5–7 years in program/operations or related field; matrix organizations experience.
• Experience with Salesforce or similar CRM preferred.

Responsibilities

• Lead daily operations for Partner Operations, balancing workloads and SLA commitments.
• Serve as escalation point for complex partner inquiries, exception requests, and operational challenges.
• Onboard, train, coach, and mentor team members while assigning workflows.
• Act as SME for program systems, policies, processes, and requirements.
• Own and maintain process documentation, work instructions, training materials, and best practices.
• Analyze program performance, operational metrics, partner trends, and data to identify opportunities.
• Lead or support projects, process improvements, reporting enhancements, and operational initiatives.

Skills

Process documentation

Process improvement

Analytical thinking

Business acumen

Project management

Organizational skills

Communication

Microsoft Office Suite

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements.

What You Will Do

• Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
• Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
• Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
• Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
• Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
• Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
• Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.

What You Will Bring

• Education: Bachelor's degree required or relevant equivalent experience in lieu of degree.
• Experience: 5-7 years experience in program operations, business operations, partner programs, sales operations, or a related field, including supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization; experience with Salesforce or similar CRM platforms preferred.
• Skills: Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills; ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail.
• Proficiency in Microsoft Office Suite required.

What We Can Offer You

• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.
• Compensation: The expected annual base salary range for this role is $70,000- $100,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

We believe great ideas thrive when every voice is welcomed, valued, and empowered. As an Equal Opportunity Employer, we are committed to fostering a workplace culture where inclusion, belonging, and accountability are woven into everything we do. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process. Work Shift Day (United States of America)

Panduit thrives on ingenuity and enterprise. We focus on solving problems and achieving success through our comprehensive infrastructure portfolios, helping organizations navigate digital, electrical, and workforce transformations for sustainable growth. As a leading global manufacturer of high-quality electrical and network infrastructure and connectivity solutions, we operate from our headquarters in Tinley Park, Ill., USA, and across 112 worldwide locations. We drive innovation through strategic R&D investments and breakthrough product development while providing seamless global support and service. Since 1955, our commitment to our customers has remained constant, and is guided by our cultural beliefs – Earn Trust, Be Focused, Own Results, Think Differently, Collaborate, and Simplify. Together, we create exceptional solutions that support our customers’ businesses in a way that's good for them and good for the world. At Panduit, we’re making the connections that matter.