Global Order Management Analyst

Elanco; United States; On-site; USD 15,000 - 22,000; Full time

Job summary

Elanco seeks an Order Management Specialist to provide end-to-end order processing and shipment coordination from to customers, ensuring accuracy and timely communication across internal teams. You will manage orders, billing, and intercompany shipments while maintaining strong relationships with stakeholders in a fast-paced environment.

The role requires a Diploma/Degree in Finance/Accounting or Business Administration with 5+ years in order management or related finance functions, proficient

Qualifications

• Diploma/Degree in Finance/Accounting or Business Administration with at least 5 years of related industry experience.
• Intermediate knowledge and understanding of Order Management and Accounting Functions.
• Experience with SAP ERP and MS Office tools (Excel, PowerPoint, Outlook).
• ServiceNow or Salesforce experience is a plus but not required.
• Lean/Six Sigma exposure is a plus.
• Proficient in English; Mandarin-speaking candidates preferred due to stakeholder interactions.

Responsibilities

• Create and confirm customer orders in a timely manner, monitor outstanding orders, and manage customer expectations.
• Coordinate with plant sites and Intercompany Services to arrange shipments and prepare shipping documents.
• Provide timely shipment updates and address order-related inquiries to maintain high customer satisfaction.
• Generate billing per Elanco policy and ensure compliance with tax requirements.
• Handle FOC orders, returns, credits, and debits as requested by Affiliate and compliant with policy.

Skills

Order Management

English proficiency

Mandarin

ERP SAP

MS Office

ServiceNow/Salesforce

Lean Six Sigma

Communication

Education

Diploma/Degree in Finance/Accounting

Business Administration

Tools

SAP ERP

ServiceNow

Salesforce

Excel

PowerPoint

Outlook

Job description

Elanco seeks an Order Management Specialist to provide end-to-end order processing and shipment coordination from to customers, ensuring accuracy and timely communication across internal teams. You will manage orders, billing, and intercompany shipments while maintaining strong relationships with stakeholders in a fast-paced environment.

The role requires a Diploma/Degree in Finance/Accounting or Business Administration with 5+ years in order management or related finance functions, proficient