O2C Associate - End-to-End Order Management (ANZ)

Elanco; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Elanco, a global leader in animal health, is seeking an Associate, O2C to provide end-to-end order management support and drive process improvements. You will handle manual orders, disputes, invoicing, and collections while collaborating with cross-functional teams across regions.

The role requires strong English, SAP, Excel, and ERP experience, with 1–3 years in finance/accounting or order management. Travel not required, location in the region.

Qualifications

• Diploma/Degree in Finance/Accounting, Business Administration with 1 - 3 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service.

Responsibilities

• Provide end to end order management support to Elanco’s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.
• Manage inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulated timeframe.
• Provide key improvements to existing processes and solutions.
• Support new and existing team members through proper knowledge transfer, sharing of resource, knowledge, and experience.
• Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience.
• Effectively manage all customer disputes to resolve any issue with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
• Analyze account discrepancies to ensure the customer account is enabled for payment.
• Efficiently generate and distribute invoices to customers.
• Effectively analyze all outstanding customer aging to identify collection priorities.
• Engage with customers by phone or email to prompt collections using market best practices.
• Effectively track and resolve all customer disputes regarding billings, credits or payments.
• Effectively monitor and resolve all sales order & sales interface issues (outbound).
• Review key metrics & communicate to stakeholders to ensure KPIs are being met.
• Support global/regional O2C projects with influence on accurate, efficient & compliant order processing.
• Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members.
• Be seen as a "go-to" information resource for O2C Customer Service processing and related queries.

Skills

Order management knowledge

English proficiency

Analytical skills

Problem solving

Education

Finance/Accounting or related degree

Tools

SAP

Excel

PowerPoint

Outlook

ServiceNow

Salesforce

Job description

Elanco, a global leader in animal health, is seeking an Associate, O2C to provide end-to-end order management support and drive process improvements. You will handle manual orders, disputes, invoicing, and collections while collaborating with cross-functional teams across regions.

The role requires strong English, SAP, Excel, and ERP experience, with 1–3 years in finance/accounting or order management. Travel not required, location in the region.