Customer Order Management Analyst

MillenniumSoft Inc; Franklin Lakes (NJ); On-site; USD 52,000 - 64,000; Full time

Job summary

Medical Devices Company is seeking a Customer Order Management Analyst in Franklin Lakes, NJ for a 12-month contract. The role focuses on coordinating touchless end-to-end order flow and movement of shipments from the Distribution Center to clients, interfacing with regional teams and supply chain to ensure timely fulfillment.

The position requires mid-level experience, effectively communicating with multiple stakeholders, and leveraging Excel to monitor and improve order accuracy and process

Qualifications

• Experience with end-to-end order management processes is preferred.
• Ability to analyze data and derive actionable insights.
• Strong communication with regional teams and stakeholders.

Responsibilities

• Oversee touchless end-to-end order flow from DC to customers.
• Coordinate with regional units and supply chain for timely orders.
• Set priorities, meet deadlines, and share knowledge with peers.
• Liaise with functional teams on order status, shipping dates, delays.
• Own QTC order management from receipt to invoicing within SLAs.
• Use Excel to monitor, analyze, report and identify root causes of errors.
• Provide updates to leadership and escalate when deadlines risk.
• Pursue continuous improvement opportunities in operations.

Skills

Order management

Data analysis

Stakeholder communication

Tools

Excel

Job description

Position : Customer Order Management Analyst
Location : Franklin Lakes, NJ
Duration : 12 Months
Total Hours/week : 40.00 pay rate:25-30/hr
1st Shift
Client : Medical Devices Company
Level of Experience : Mid Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Job Description

• As part of Global Business Services, the Order Management Analyst is responsible for coordinating touchless end to end order flow, and movement of shipments from the Distribution Center to client internal and external customers.
• The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network.

Responsibilities

• Oversee execution service level compliance, and coordinate resource allocation to increase touchless end to end order flow, and timely movement of shipments from the Distribution Centre to client internal and external customers.
• Lead communication between, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status.
• Independently sets priorities, meets deadlines, and manages multiple tasks. Provides practical knowledge during team meetings to increase team performance outcomes and serves as a knowledge source for peers.
• Liaise with varying functional unit teams on the status of the orders, including shipping dates and reasons for the delays. Provide information to regions regarding order status, product availability, product information, and regulatory issues.
• Act as the main point of contact for QTC order management processes for client affiliates (from order receipt until invoicing), ensuring all order milestones are achieved within agreed-upon service levels.
• Utilize excel to monitor, analyze, report, and determine the root cause of order errors. Develops and implements standard operating procedures that impact order management, end to end fulfillment outcomes, and the internal customer experience.
• Provide status updates on all issues/requests to leadership and proactively escalation to leadership when deadlines will not be met.
• Continuously look for operational efficiency opportunities, lead and engage in continuous improvement initiatives.