Business Analyst 2 - Order Management Analyst

WCL Group; Plano (TX); Presencial; USD 46.000 - 66.000; Jornada completa

Descripción de la vacante

WCL Group in Plano, TX is seeking a Business Analyst 2 – Order Management Analyst to oversee the full order lifecycle, ensure accurate processing, and drive improvements with stakeholders across procurement, supply chain, and sales.

The role emphasizes data-driven reporting, timely communication, and cross-functional coordination within a fast-paced environment.

Formación

• Bachelor's degree required.
• 2–4 years of experience in order management, supply chain, or similar role.
• Excellent communication and interpersonal skills; collaborate across teams.
• Proficiency in SAP and Microsoft Office; advanced Excel for data analysis and reporting.
• Thrives in a fast-paced, deadline-driven environment.
• Strong teamwork and prioritization skills.
• Knowledge of business and management principles for planning and production methods.
• Apply accounting and mathematical principles as needed.
• Ability to analyze business trends and project future revenues and expenses.

Responsabilidades

• Oversee the entire order lifecycle from initiation to fulfillment.
• Implement and optimize order management processes for accuracy and timeliness.
• Monitor and analyze order data to identify trends and bottlenecks.
• Generate and distribute daily reports for designated key accounts.
• Provide insights to support strategic decisions based on reports.
• Collaborate with stakeholders to refine reporting requirements and usability.
• Serve as primary contact for customer service on order status and delivery timelines.
• Escalate issues to appropriate teams for timely resolution.
• Coordinate with Procurement, SCM, and Sales to ensure product availability.
• Facilitate cross-department collaboration to resolve discrepancies and challenges.
• Maintain logs for Home Appliance accounts and data mappings across systems.
• Identify opportunities for system improvements and new tools.

Conocimientos

Excellent communication

Interpersonal skills

Fast-paced environment

Team collaboration

Accounting principles

Mathematical principles

Business trend analysis

Enterprise Applications

Educación

Bachelor's degree in Business Management, Economics, Finance, Accounting, or relevant field

Herramientas

SAP

Microsoft Office

Excel

Descripción del empleo

CLIENT HIGHLIGHT The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company.

LOCATION Plano, Texas, 75023

COMPENSATION $40.50 per hour

SCHEDULE Monday-Friday (40 hours)

CONTRACT TERM 1 year contract with high likelihood of extension or conversion to full-time employee

POSITION OVERVIEW – Business Analyst 2 - Order Management Analyst

• Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfillment
• Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management
• Monitor and analyze order data to identify trends, bottlenecks, and areas for improvement
• Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance
• Provide actionable insights and recommendations based on report findings to support strategic decision-making
• Collaborate with stakeholders to refine reporting requirements and enhance report usability
• Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines
• Proactively communicate updates and resolutions, ensuring transparency and maintaining high levels of satisfaction
• Escalate critical issues to appropriate teams for timely resolution
• Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively
• Facilitate collaboration between departments to address order discrepancies, errors, and other challenges
• Act as a bridge between internal teams and external stakeholders to align on priorities and objectives
• Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility
• Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency
• Identify opportunities for system improvements and contribute to the implementation of new tools or processes
• Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements
• Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates
• Develop and implement strategies to improve consumer communication processes, enhancing customer experience
• Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations
• Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams
• Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs
• Monitor Hub performance metrics and provide recommendations for optimization
• Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require
• Adapt to changing priorities and demands in a dynamic business environment
• Establish and maintain communication services across business units or from the project team to the organization
• Maintain the storage and retrieval of all project communications data and business metrics
• Review contracts, cost proposals, and contract supplements
• Establish and document business processes
• Set up project and work breakdown structures
• Track project budgets and expenditures; monitor transaction controls and costs against budgets

REQUIRED QUALIFICATIONS/SKILLS

• Bachelor's degree in Business Management, Economics, Finance, Accounting, or a relevant field required
• 2–4 years of experience in order management, supply chain, or a similar role
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Proficiency in SAP and Microsoft Office; advanced Excel skills, including data analysis and reporting
• Ability to thrive in a fast-paced, deadline-driven environment
• Strong team collaboration skills with the ability to manage competing priorities
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
• Ability to apply accounting and mathematical principles to work as needed
• Ability to analyze business trends and project future revenues and expenses
• Enterprise Application experience a plus

MUST HAVE

• SAP
• Demand Planning
• Root Cause Analysis