Global Operations VP – AIOps & Observability Leader

TransUnion; Chicago (IL); Hybrid; USD 194,000 - 407,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

ESPP—Employee stock purchase plan

Paid parental leave

Tuition reimbursement

Paid holidays

Commuter benefits

Job summary

TransUnion is seeking a Vice President, Global Operations Management & AIOps to lead global technology operations, drive reliability, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional teams.

This hybrid role reports to the Senior VP and focuses on modernizing operational practices while ensuring reliability and scalability of critical services.

Qualifications

• 15+ years of experience leading large-scale technology operations in global organizations.
• Proven ability to manage 24x7 operational environments with reliability improvements.
• Experience in incident management, governance, and service reliability programs.
• Experience driving automation, observability, and AI-enabled operations.

Responsibilities

• Establish and execute a modern global operations strategy across infrastructure, cloud, network, and regional teams.
• Lead major incident and problem management with executive communications and post-incident reviews.
• Drive adoption of observability, automation, and AIOps to improve issue detection and resolution.
• Partner with leaders to implement service-based operating models with clear ownership and runbooks.
• Develop executive dashboards and ensure operational readiness for new services and deployments.
• Mentor and build a high-performing global operations leadership team.

Skills

ITOM/ITSM

Incident management

Service reliability

Observability

AIOps

Automation

Leadership

Tools

Observability platforms

Telemetry

Event correlation

Automation tooling

Job description

TransUnion is seeking a Vice President, Global Operations Management & AIOps to lead global technology operations, drive reliability, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional teams.

This hybrid role reports to the Senior VP and focuses on modernizing operational practices while ensuring reliability and scalability of critical services.