Senior Agentic Operations & AI Observability Leader
World Wide Technology, Inc.
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Benefits offered by this job
Job summary
World Wide Technology (WWT) seeks a Sr. Agentic Operations & Observability Consultant - Automation to lead across global clients from a remote base in the United States.
You will define priorities, design automation and observability architectures, mentor engineers, and collaborate with sales, partners, and client executives.
A strong background in IT automation, observability tools, and AI-enabled operations is required.
Qualifications
- Experience leading large automation and observability engagements.
- Ability to translate business needs into technical automation solutions.
- Strong communication with engineers, delivery teams and executives.
Responsibilities
- Lead design and implementation of infrastructure automation and observability.
- Provide technical leadership to delivery teams and mentor engineers.
- Engage with customer leadership to define priorities and outcomes.
- Develop reusable patterns and expand capability with IP.
Skills
Education
Tools
Job description
Sr. Agentic Operations & Observability Consultant - Automation
#26-2689
Remote - Nationwide, United States
Remote - Nationwide , United States
Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Whatisthe Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increaseprofitabilityand growth. Our success is enabled by our world-class management consulting, deliveryexcellenceand engineering brilliance. Our goal is to bring together business acumen with full-stack technicalknow-howto develop innovative solutions for our clients' most complex challenges.
Position Overview
As an Sr. Agentic Ops & Observability Consultant you will take a leadership role in delivering outcomes across a wide range of global clients. This will be accomplished by engaging with customer leadership to define priorities and outcomes for engagements, expanding the capabilities and offerings of the practice and delivering on consulting engagements in a leadership capacity. You'll develop strategies, design automation and observability architectures, and lead development efforts while utilizing your excellent communication skills to provide leadership and guidance to clients and engineers. Your consultative approach will help you evaluate client requirements, propose solutions, and achieve business objectives . You'll also mentor junior-level engineers and collaborate with sales account executives, technology partners, and client IT and business executives.
What You'll Own
- Lead customer discovery and translate business and operational challenges into technical strategies and architectures
- Own solution architecture from concept through implementation across automation, observability, and AI-enabled operations
- Provide technical leadership to delivery teams while remaining hands-on where needed
- Communicate architecture, tradeoffs, and outcomes to both engineering teams and senior customer stakeholders
- Develop reusable patterns, accelerators, and intellectual property that expand WWT’s capabilities
- Mentor engineers and help establish development, architecture, and delivery best practices
Key Responsibilities
Customer Focus:
- Understand customer needs and design solutions that solve for their needs-short and long term
- Understand customer problems and develop new solutions that are most effective and differentiated from our competitors
Strategic Client Relationship Management:
- Use a strategic approach to managing customer interactions and data throughout the customer journey with a goal of higher business growth through better customer experiences
Commercial Success:
- Builds strong customer relationships and delivers customer-centric solutions
End to End Solution Management/Delivery
- Builds strong customer relationships and delivers customer-centric solutions
- Lead client Agentic AI, A utomation and O bservability projects with a focus on strategy, enablement, and execution
- Provide technical leadership during client engagements
- Define Agentic AI, A utomation and Observability architectures and designs that are simple and effective
- Mentor and collaborate with peers to raise the bar for everyone, including yourself
- Drive continuous improvement within the practice through development, collaboration, and mentorship
- Contribute to the practice as a "librarian" of WWT I ntellectual P roperty
Keys to Success:
- You have a programmability-first mindset
- You focus on understanding data and curating powerful analytics
- You excel at thoroughly documenting and communicating ideas to a broad audience
- Your attention to detail and code-craft is unparalleled
- You communicate and think in a structured manner
- You're comfortable engaging with clients, partners, peers, and anyone who has valuable input
- You have a heart of a teacher and a passion for enabling the success of others
- You have domain expertise across multiple areas such as software development, infrastructure, cloud, observability & data analytics, etc .
Primary Focus:
Lead design and implementation of infrastructure automation and observability (provisioning, configuration, validation, and operational workflows).
Key Technical Skills:
- Observability : Observability platforms and collection frameworks (OTEL, Fluentbit , Grafana, Dynatrace, Splunk)
- Data: Python (data analysis), dashboard development (Performance, KPI, SLI) , observability pipelines ( Fluentbit , OpenTelemetry , Cribl , Kafka, Vector)
- Infrastructure-as-Code: NetBox , Git/YAML, version control , collector fleet management
- Automation & Orchestration:Python (API automation, scripting), Ansible, Terraform, orchestration tools ( Itential , StackStorm , AWX)
- Integration & APIs:REST/ GraphQL , OpenAPI , OpenTelemetry , Streaming Telemetry, secrets management (Vault/CyberArk), IPAM (Infoblox/ NetBox ), artifact repositories
- AI-Assisted Development: Experience using AI-enabled development tools and coding assistants to accelerate software and automation development (Claude Code, Codex, GitHub Copilot, or equivalent)
- AI Application & Integration: Experience integrating foundation models into enterprise solutions using model APIs, structured outputs, tool/function calling, retrieval and context engineering, MCP, and enterprise data sources
- AI Agent Development: Designing, building, evaluating, and orchestrating AI agents and agentic workflows using modern agent frameworks and runtimes ( LangGraph , OpenAI Agents SDK, Microsoft Agent Framework, Google ADK, NVIDIA NeMo ecosystem, or equivalent)
- AI Operations & Governance: Understanding of evaluation, observability, guardrails, human-in-the-loop controls, authorization, auditability, failure handling, and safe integration of AI with deterministic enterprise automation
Preferred Experience:
- Deploying and developing o bservability c ollectors - as -c ode
- Multi-vendor abstraction , observability, and automation frameworks
- Architect and design of agnostic observability pipelines
- IT Operations Dashboard and Architecture design
- ITSM tools (ServiceNow, Jira, BMC)
- Cloud/On-premise s m igration checks and validation
- Building and deploying AI-assisted development environments and agentic systems using modern coding assistants, agent frameworks, model APIs, tool-calling patterns, and evaluation/observability techniques.
Soft Skills:
- Excellent documentation and knowledge-sharing skills
- Strong cross-team collaboration and communication
- Self-driven problem solver; comfortable with ambiguity
- Ability to convert business requirements into technical automation solutions
Qualifications:
- Ability to perform concurrent tasks in complex environments under adjusting priorities
- Ability to communicate and modify approach, language, and style to different audiences
- Professional writing style and experience with demonstrable technical and business-related artifacts is required
- Collaborative, with the ability to manage conflicting interests and deal with ambiguity.
- Effective communication skills: capable of supporting presentations to convey concepts and solutions, writing effective emails, and discussing strategy with senior executives.
- Strong teamwork qualities: able to gain the trust of customers and collaborate effectively within the WWT team.
- Intellectually curious with a desire to understand constantly evolving technology solutions.
- Proactive, collaborative , with emotional intelligence, and the capacity to learn and synthesize new information .
- Adaptable, with the ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Self-directed, with the ability to adapt to change and competing demands.
- You have extensive experience in developing and implementing IT automation within an organization.
- You hold a bachelor’s degree in Computer Science , Electrical Engineering, or have equivalent experience.
- You have a proven track record of leading large and complex automation and observability engagements.
- You have experience in developing standards and best practices for development projects.
- You are familiar with modern development tools and environments, such as Git, Visual Studio Code, Docker / Podman , Kubernetes/OpenShift, and Linux/Unix.
- You have experience with data serialization formats such as YAML, JSON, XML, and CSV.
- You have proficiency in Python or other programming languages, and experience with Golang is a plus.
- You have a solid understanding of Model Driven Programmability (NETCONF/RESTCONF/YANG) and REST APIs.
- You have the foundational knowledge of public cloud computing platforms such as AWS, Azure, and GCP and private cloud computing platforms such as VMware vSphere.
- You have working knowledge of one or more observability and aiops tools and platforms, including Grafana, Dynatrace, Splunk, BigPanda , and Selector.ai .
- You have working knowledge of one or more automation and orchestration tools and platforms, such as Ansible and T erraform.
- You have working knowledge of AI-driven coding platforms and AI agent frameworks, such as Claude Code, OpenCode , Codex, and LangGraph .
Working conditions (if needed)
- Travel as needed to customer sites up to 30%.
Want to learn more about Consulting Services? Check us out on our platform:
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $140,000 to $170,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWTremains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
If you have any questions or concerns about this posting, please email taposting@wwt.com .
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