VP, AI-Driven Product Management & Operations

OpenText; Alpharetta (GA); On-site; USD 250,000 - 350,000; Full time

Job summary

OpenText is seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead product strategy and execution across ITOM, Observability, AIOps, Service Management, and related domains. This executive role drives AI-first initiatives and a platform evolution from traditional apps to intelligent, agent-driven workflows.

You will partner with cross-functional teams, engage strategic clients, and shape pricing, go-to-market, and governance to achieve enterprise-scale

Qualifications

• 15+ years of product management experience in enterprise software, including SaaS and cloud platforms.
• Proven VP-level leadership experience managing product leaders and large product portfolios.
• Deep expertise in ITSM, ITOM, observability, AIOps, automation, workflow platforms, CMDB, asset management, or related enterprise technologies.
• Strong understanding of AI-native product design, agentic AI, automation, APIs, workflow orchestration, governance, and enterprise data platforms.
• Demonstrated success developing and executing multi-year product strategies that drive growth, retention, modernization, and business impact.
• Strong commercial acumen across pricing, packaging, monetization, adoption, and consumption-based models.
• Outstanding executive communication, stakeholder management, and client engagement skills.
• Ability to make clear, data-driven decisions in rapidly evolving markets.

Responsibilities

• Own the vision, strategy, roadmap, and investment priorities for the OSM portfolio.
• Lead and develop a high-performing product management organization.
• Drive the transition from UI-centric products to API-, data-, workflow-, and AI-first platforms.
• Define how humans, copilots, and autonomous agents interact across enterprise workflows.
• Partner with Development, Architecture, Cloud Operations, Design, Sales, Marketing, and Client Success to deliver market-leading solutions.
• Engage with strategic clients, analysts, and partners to shape product direction and competitive differentiation.

Skills

Executive leadership

Product management (VP-level)

ITSM ITOM AIOps

AI-native product design

APIs & integration

Workflow orchestration

Stakeholder management

Pricing & monetization

Data-driven decisions

Job description

OpenText is seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead product strategy and execution across ITOM, Observability, AIOps, Service Management, and related domains. This executive role drives AI-first initiatives and a platform evolution from traditional apps to intelligent, agent-driven workflows.

You will partner with cross-functional teams, engage strategic clients, and shape pricing, go-to-market, and governance to achieve enterprise-scale