Process Design Consultant II

Bank of America; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America in Charlotte, NC seeks a Senior Program Manager to lead strategic change initiatives within Global Treasury and Merchant Operations. You will align cross-functional teams, map requirements, and drive end-to-end delivery of complex programs.

The role requires executive communication, stakeholder management, and a strong analytical mindset to translate business objectives into milestones while balancing risk, quality, and schedule.

Qualifications

• Extensive experience designing, managing, and implementing strategic change and major initiatives.
• Strong presence and leadership skills, with the ability to communicate at an executive level.
• Experience with Microsoft PowerPoint, Word, Excel, Visio, OneNote, and SharePoint.
• Ability to work in a team-oriented environment with a strong aptitude for problem solving.
• Natural curiosity and drive to answer important business questions.
• Experience navigating within and across complex business environments.

Responsibilities

• Lead process owners and SMEs through analysis of current-state processes and build business cases for improvements.
• Design, manage and implement strategic change and major initiatives aligned to GTMO roadmap.
• Drive end‑to‑end integration of workstreams and deliver solutions with requirements gathering, data mapping, and implementation.
• Develop and deliver executive‑level presentations and strategic updates for senior leadership.

Skills

Strategic change management

Executive communication

Stakeholder management

Analytical thinking

Leadership

Problem solving

Education

Advanced degree in Business / Industrial Engineering / OR

Tools

PowerPoint

Word

Excel

Visio

OneNote

SharePoint

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Who We Are

Global Treasury and Merchant Operations (GTMO) provides end‑to‑end operational support for large corporate, commercial, business banking and small business clients through Global Treasury Fulfillment, Service, Operations & Enterprise Merchant teams. We operate across multiple time zones, currencies, and channels, and are relentlessly focused on delivering operational excellence for our clients and shareholders.

Responsibilities

• Lead process owners and subject matter experts through the analysis of current‑state processes and pain points, defining potential solutions and building comprehensive business cases for improvement recommendations.
• Design, manage, and implement strategic change and major initiatives that align to the GTMO roadmap and enterprise change standards.
• Drive end‑to‑end integration of workstreams to deliver intended solutions, including requirements gathering, data mapping, execution, integration, and implementation.
• Develop and deliver executive‑level presentations, business reviews, and strategic updates that communicate initiative progress, key risks, recommendations, and business outcomes to senior leadership and governance forums.
• Partner across Operations, Product, Technology, and Risk to coordinate and solve urgent business challenges.
• Lead risk management, mitigation planning, change adoption, stakeholder management, and quality assurance.
• Translate strategic objectives into milestones and tasks, prioritize work, and deliver against competing deadlines.

Required Skills

• Extensive experience designing, managing, and implementing strategic change and major initiatives.
• Solid acumen across the BAC enterprise, particularly as it pertains to change policies and standards.
• Strong presence and leadership skills, with the ability to communicate at an executive level.
• Experience with Microsoft PowerPoint, Word, Excel, Visio, OneNote, and SharePoint.
• Ability to work in a team‑oriented environment with a strong aptitude for problem solving.
• Natural curiosity and drive to answer important business questions.
• Experience navigating within and across complex business environments.
• Expert interpersonal skills to build and maintain business partnerships.
• Demonstrated problem solving, strong follow‑up skills, and the ability to escalated and gain resolution as needed.
• Excellent organizational skills, including the ability to manage multiple competing priorities.
• Effective communication and listening skills: verbal, non‑verbal, written, facilitation, and content delivery.
• Strong analytical capabilities with a proven ability to think strategically end‑to‑end and execute tactically.

Desired Skills

• Advanced degree in Business, Industrial Engineering, Operations Research, or a similar field of study.
• 3+ years of process design experience.
• Six Sigma certification.
• Agile project management experience.
• Business Process Management technology experience.

Work Arrangements

• Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
• Shift: 1st shift (United States of America)
• Hours per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally. Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact. Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion. Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values. Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

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