Global Operations Manager

OP RaaS; Philadelphia (Philadelphia County); Remote; USD 90,000 - 130,000; Full time

Job summary

eXp Global is seeking a Global Operations Manager to help build the operations processes and programs required to support our business outside of the United States. This role collaborates across departments to document processes, assess needs of agents abroad, and deliver solutions for continuity and consistency.

You will work with country brokers to coordinate launches, develop long‑term plans for initiatives like Agent Teams and Global Partnerships, and act as the main contact when multiple

Qualifications

• BA/ BS or equivalent experience preferred, not required.
• Experience in the real estate industry strongly preferred.
• 5–10 years customer service and operations, project management or related experience.
• Multilingual candidates preferred.
• Advanced Microsoft Office and/or Google Suite required.
• Excellent written and verbal communication skills.

Responsibilities

• Work with new country brokers to organize launches with legal, marketing, finance, operations and other departments.
• Create long and short term plans for initiatives like Global Partnerships and Agent Teams.
• Serve as contact point for teams when multiple units share projects.
• Communicate with leadership to align projects with global goals.
• Work with Country Leads to understand needs for Global Programs.

Skills

Relationship management

Project management

Multilingual

Communication skills

Organizational skills

Presentation skills

Microsoft Office / Google Suite

Education

BA/BS or equivalent experience

Tools

Microsoft Office

Google Workspace

Job description

General Summary:

Join a team that is transforming real estate around the world. The ideal candidate for the Global Operations Manager position has strong relationship management skills and should be comfortable working in a fast-paced and forward-thinking environment.

The Global Operations Manager will work closely with the eXp Global team to help build the operations processes and programs required to support our business outside of the United States. This will be accomplished by working across departments to ensure that all formalized processes are documented, assessing the needs of agents abroad and providing solutions that will provide continuity and consistency, and more.

Major Duties & Responsibilities:

• Work with new country brokers to organize the launch of their country liaising with legal, marketing, finance, operations and other departments to ensure successful and on time launches.
• Create long and short term plans for several key initiatives for eXp Global such as Agent Teams, Global Partnerships, promote inclusion and core values with staff via programs, organize and build a Global Agent Advisory Council and more, including setting targets for milestones and adhering to deadlines
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with leadership to keep the projects aligned with eXp Global goals
• Work with Country Leads on understanding needs for eXp Global Programs

Knowledge and Skills Requirements:

Education:

BA, BS or equivalent experience preferred, not required

Experience:

• Experience in the real estate industry strongly preferred
• 5-10 years customer service and operations, project management or related experience
• Multilingual candidates preferred
• Project management and multi-tasking skills
• Excellent communication, organizational, interpersonal and presentation skills (including platform training skills)
• Ability to take initiative, be proactive, contribute positively to the team, and adjust to a rapidly changing environment
• Advanced Microsoft Office experience and/or Google Suite required
• Excellent communication skills both written and verbal