Operations Manager

Colliers International; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Colliers International is seeking an Operations Manager to join our regional leadership team in Pittsburg, PA. You will partner with a managing director to run day-to-day office operations for our brokerage business, drive service excellence, and support a sales performance culture.

You bring 5–8+ years of administrative/operations leadership, strong budget management, and outstanding written and verbal communication.

Qualifications

• 5-8+ years of administrative/operations management experience.
• Strong leadership skills and experience leading a team.
• Budget management and supervisory experience.
• Excellent written and verbal communication skills.
• Strong proficiency with MS Office (Word, Excel, Powerpoint, Outlook)

Responsibilities

• Oversee all components of the local office operations including people administrative duties, budgeting and financial management.
• Establish and maintain effective relationships to support business goals.
• Operate in a fast-paced environment and manage stressful situations while maintaining service excellence.
• Draft and manage legal documents and ensure compliance with policies.
• Support HR activities such as recruitment, orientation, training and performance management.
• Act as a change agent to implement new policies and procedures for continuous improvement.

Skills

Leadership

Communication

Relationship building

Stress management

Team leadership

Education

Bachelor's degree

Tools

MS Office

Job description

Who you are

Are you a passionate leader? Are you effective at building and fostering relationships? Do you love to bring new and innovative ideas to improve office operations? We are looking for an Operations Manager to join our regional leadership team. This role will partner with a managing director to manage the day-to-day operating and administrative requirements for our brokerage business in Pittsburg, PA. You are passionate about operations, delivering service excellence and driving the ongoing development of a sales performance culture.

Responsibilities

This role will oversee all components of the local office operations including all people administrative duties, budgeting and financial management. You are great at establishing and maintaining effective relationships. You succeed in a fast-paced environment and can effectively handle stressful situations. You have a passion for success and bring a positive attitude to support those around you to achieve the overall business goal.

What you bring

• 5-8+ years of administrative/operations management experience.
• Strong leadership skills and experience leading a team.
• Budget management and supervisory experience.
• Excellent written and verbal communication skills.
• Strong proficiency with MS Office (Word, Excel, Powerpoint, Outlook)

Bonus skills and experience

• Commercial real estate experience (knowledge of markets, licensing requirements, governing bodies, local/federal regulations, etc)
• Bachelors degree
• Knowledge of GAAP guidelines as it relates to revenue recognition processes.
• Knowledge and understanding of Sarbanes Oxley regulations.

What success looks like

• You have experience leading and managing administrative/support employees to ensure service excellence for business operations.
• You have built and managed operating budgets with experience conducting revenue/expense analysis.
• You will ensure efficient office operations by overseeing office equipment, supply orders, facilities, management, organizing office events, etc.
• You have experience with drafting legal documents (term sheets, IC agreements, etc) and ensure compliance with legal and corporate policies/procedures at all times.
• You have direct experience or experience supporting human resources with recruitment, selection, orientation, training and performance management of employees.
• You are a change agent who will support the vision and direction of the operations team by implementing new policies and procedures directed at continuous improvement and service excellence.