Global Operations & Customer Support Coordinator (Hybrid)

Actus Consulting Group; Torrance (CA); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Actus Consulting Group in Torrance, CA seeks an Operations Coordinator & Customer Service professional to support its optical and imaging divisions. Responsible for order processing, customer service, inventory coordination, and cross-functional communication with internal teams and overseas suppliers.

The role requires detail orientation, ability to manage multiple priorities, and comfort in a fast-paced environment. Initially on-site with a transition to hybrid work after training.

Qualifications

• Bachelor's or Associate degree preferred, or equivalent work experience.
• 2+ years in customer service, sales support, order management, or operations.
• Strong organizational skills with attention to detail.
• Business-level English proficiency required.

Responsibilities

• Process customer orders using ERP systems and coordinate shipments.
• Handle returns, RMAs, and warranty coordination.
• Support accounting with payments and customer inquiries.
• Assist with reports, data entry, and CRM activities.
• Communicate with internal teams and overseas suppliers.

Skills

Organizational skills

English proficiency

Communication skills

Multitasking

Time management

Problem solving

Customer focus

Education

Associate/Bachelor's degree or equivalent

Tools

Sage ERP

Microsoft Office

CRM systems

Job description

Actus Consulting Group in Torrance, CA seeks an Operations Coordinator & Customer Service professional to support its optical and imaging divisions. Responsible for order processing, customer service, inventory coordination, and cross-functional communication with internal teams and overseas suppliers.

The role requires detail orientation, ability to manage multiple priorities, and comfort in a fast-paced environment. Initially on-site with a transition to hybrid work after training.