Global Operations Center Technician: Incident Response

Epic; Dubuque (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Relocation assistance

Four-week sabbatical after five years

Job summary

A leading technology company is seeking an Operations Center Technician to ensure business continuity at their Madison campus. The role involves monitoring real-time alerts, managing access and security systems, and coordinating emergency responses. Ideal candidates should possess strong situational awareness and decision-making skills, and be ready to work in a high-pressure environment. Relocation assistance is offered, and a willingness to work flexible shifts is required. A U.S. work eligibility and COVID-19 vaccination are mandatory.

Qualifications

• Experience in security operations or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the U.S. without visa sponsorship.
• Openness to flexible shifts and weekend work.
• COVID-19 vaccination required.

Responsibilities

• Monitor real-time alerts and manage access/security systems.
• Oversee building operations from the Facilities Command Center.
• Respond to emergency situations such as natural disasters.
• Coordinate with internal teams and emergency services.

Skills

Emergency response

Situational awareness

Decision-making

Communication

Coordination

Job description

A leading technology company is seeking an Operations Center Technician to ensure business continuity at their Madison campus. The role involves monitoring real-time alerts, managing access and security systems, and coordinating emergency responses. Ideal candidates should possess strong situational awareness and decision-making skills, and be ready to work in a high-pressure environment. Relocation assistance is offered, and a willingness to work flexible shifts is required. A U.S. work eligibility and COVID-19 vaccination are mandatory.