Global Operations Center Technician: Incident Response

Epic; Sioux City (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Merit-based compensation

Annual raises and bonuses

Four-week sabbatical after five years

COVID-19 vaccination requirement

Job summary

A leading healthcare software company is seeking an Operations Center Technician to help maintain business continuity across global campuses. The role involves monitoring real-time alerts, managing security systems, and coordinating emergency responses to disruptions. Ideal candidates will have strong decision-making, communication, and situational awareness skills, and must be eligible to work in the U.S. Relocation assistance to Madison, WI, is available. Join a company known for its inclusive culture and comprehensive benefits.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Eligible to work in the United States without visa sponsorship.
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID‑19 vaccination required.

Responsibilities

• Maintain business continuity across Epic's global campuses.
• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from Facilities Command Center.
• Coordinate emergency responses to disruptions.

Skills

Strong situational awareness

Excellent communication

Decision‑making skills

Coordination abilities

Ability to work in high‑pressure environment

Job description

A leading healthcare software company is seeking an Operations Center Technician to help maintain business continuity across global campuses. The role involves monitoring real-time alerts, managing security systems, and coordinating emergency responses to disruptions. Ideal candidates will have strong decision-making, communication, and situational awareness skills, and must be eligible to work in the U.S. Relocation assistance to Madison, WI, is available. Join a company known for its inclusive culture and comprehensive benefits.