Global Operations Center Technician: Incident Response

Epic; Fort Smith (AR); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Annual raises and bonuses

Stock grants

Job summary

A leading healthcare technology company is seeking an Operations Center Technician based in Madison, WI. This role involves maintaining business continuity by monitoring real-time alerts and managing security systems. Ideal candidates will possess strong communication skills and situational awareness, with the ability to respond to emergencies. Comprehensive benefits and relocation assistance are provided. Applicants must be eligible to work in the U.S. without sponsorship and should be comfortable with flexible shifts.

Qualifications

• Strong decision-making skills required for real-time responses.
• Eligible to work in the United States without visa sponsorship.
• Willingness to work varied shifts including weekends.

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Coordinate emergency responses during disruptions like natural disasters.
• Oversee building operations from the Facilities Command Center.

Skills

Experience in security operations

Strong situational awareness

Excellent communication skills

Ability to work in a high-pressure environment

Job description

A leading healthcare technology company is seeking an Operations Center Technician based in Madison, WI. This role involves maintaining business continuity by monitoring real-time alerts and managing security systems. Ideal candidates will possess strong communication skills and situational awareness, with the ability to respond to emergencies. Comprehensive benefits and relocation assistance are provided. Applicants must be eligible to work in the U.S. without sponsorship and should be comfortable with flexible shifts.