Real-Time Ops Center Technician (Relocation Paid)

Epic; Fargo (ND); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years

Job summary

A leading software company is seeking an Operations Center Technician to maintain business continuity across its global campuses. The role involves monitoring real-time alerts, managing security systems, and coordinating emergency responses during disruptions. The position is based on the Madison, WI campus, requiring relocation with provided assistance. Ideal candidates will have strong situational awareness and decision-making skills. Comprehensive benefits, merit-based compensation, and annual raises are part of the offer, enhancing personal and career growth.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Openness to 2nd and 3rd shift as well as weekend days.
• COVID-19 vaccination required.

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.

Skills

Experience in security operations

Strong situational awareness

Excellent communication

Coordination abilities

Ability to work in high-pressure environments

Job description

A leading software company is seeking an Operations Center Technician to maintain business continuity across its global campuses. The role involves monitoring real-time alerts, managing security systems, and coordinating emergency responses during disruptions. The position is based on the Madison, WI campus, requiring relocation with provided assistance. Ideal candidates will have strong situational awareness and decision-making skills. Comprehensive benefits, merit-based compensation, and annual raises are part of the offer, enhancing personal and career growth.