Global Onboarding Operations Leader

Block; California City (CA); On-site; USD 207,000 - 311,000; Full time

Job summary

Block, Inc. is seeking a senior operations leader to own international onboarding operations across markets, starting with Australia and Europe.

Reporting to the Head of Global Onboarding Operations, you will translate global strategy into market plans, lead regional teams, and improve seller outcomes with scalable processes. This role requires balancing global consistency with local market needs, coordinating across regions, and driving operational improvements in diverse geographies and

Qualifications

• 12+ years of progressive operations leadership experience, ideally with multi-market, international scope.
• Experience managing distributed teams across geographies, channels, or service models.
• Ability to balance global standards with local market realities and influence stakeholders.
• Experience managing first-party and vendor-supported operations, including performance management and service quality.
• Strong analytical and financial acumen, including capacity planning, KPI management, budget inputs, and cost-to-serve analysis.
• Ability to operate independently on significant assignments and make decisions through ambiguity.

Responsibilities

• Own onboarding execution across international markets from post-sale handoff through seller go-live.
• Manage EU/UK and APAC onboarding operations, staffing, coverage, quality, and SLA performance.
• Establish regional objectives aligned to global onboarding strategy.
• Ensure operating models are localized while maintaining global standards.
• Develop playbooks for market launches, service model changes, and localization of onboarding delivery.
• Identify regional risks and drive mitigation across teams.
• Partner to determine labor mix by market and optimize regional resources.
• Improve regional metrics like activation, time-to-value, SLA adherence, and cost-to-serve.
• Use dashboards and local insights to drive performance and resource allocation.
• Standardize regional workflows, escalation paths, training, and quality mechanisms.
• Leverage AI to enhance seller outcomes and workflows.
• Team leadership across multiple regional teams and departments.
• Develop regional leaders and foster accountability and continuous improvement.

Skills

International onboarding

Multi-market leadership

Stakeholder management

Operational excellence

AI in operations

Job description

Block, Inc. is seeking a senior operations leader to own international onboarding operations across markets, starting with Australia and Europe.

Reporting to the Head of Global Onboarding Operations, you will translate global strategy into market plans, lead regional teams, and improve seller outcomes with scalable processes. This role requires balancing global consistency with local market needs, coordinating across regions, and driving operational improvements in diverse geographies and