Global Onboarding Operations Director

Square; San Francisco (CA); On-site; USD 207,000 - 311,000; Full time

Job summary

Square is seeking a senior operations leader to own onboarding operations across international markets, including Australia and Europe. You will translate global onboarding strategy into market plans, manage regional teams, and improve seller outcomes across diverse geographies and service models.

The role balances global consistency with local market needs, requires coordinating across regions, influencing senior stakeholders, and driving improvements in environments with varied maturity,

Qualifications

• 12+ years of progressive operations leadership experience, ideally with multi-market, international, or regional operations scope.
• Experience managing distributed teams across multiple geographies, channels, or service models.
• Ability to balance global standards with local market realities and influence stakeholders across regions.
• Experience managing first-party and vendor-supported operations, including performance management and service quality.
• Strong analytical and financial acumen, including capacity planning, KPI management, budget inputs, and cost-to-serve analysis.

Responsibilities

• Own onboarding execution across assigned international markets from post-sale handoff through seller go-live.
• Manage EU/UK and APAC first-party and vendor-supported onboarding operations, including staffing, coverage, quality, and service-level performance.
• Establish regional objectives, work plans, and performance expectations aligned to global onboarding strategy.
• Ensure operating models are localized appropriately while maintaining consistent global standards.
• Develop repeatable playbooks for market launches and localization of onboarding delivery.
• Identify regional risks, dependencies, and constraints, and drive mitigation plans across internal and external teams.
• Partner with global workforce and partner strategy leaders to determine labor mix by market.
• Improve regional metrics including seller activation, time-to-value, SLA adherence, utilization, and cost-to-serve.
• Use dashboards and local insights to drive performance improvements and resource allocation.

Job description

Square is seeking a senior operations leader to own onboarding operations across international markets, including Australia and Europe. You will translate global onboarding strategy into market plans, manage regional teams, and improve seller outcomes across diverse geographies and service models.

The role balances global consistency with local market needs, requires coordinating across regions, influencing senior stakeholders, and driving improvements in environments with varied maturity,