Global Ocean Freight Process Excellence Lead

DHL Global Forwarding; Chicago (IL); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding is seeking a Process Excellence Manager for Ocean Freight to lead global process standards and country adoption in Chicago, IL. The role focuses on improving KPIs, driving change, and aligning operations with corporate guidelines.

Responsibilities include collaborating with multiple stakeholders, prioritizing requirements, and ensuring compliance while enabling continuous improvement across OFR operations.

Qualifications

• Bachelor's degree or equivalent experience/qualification.
• 8-10 years of experience.
• Strong stakeholder management capabilities with various stakeholder levels (management to operator).
• Solutions-oriented, customer-centric mind-set to identify and drive relevant improvements.
• Recognized subject matter expert in job area typically obtained through advanced education and work experience.
• Excellent understanding of the tool and systems relevant to AFR Operations, such as CW1, FSI, EDM, ESP, FRP & Reporting, YellowBook, MS Teams, MS Excel, MS PowerPoint.

Responsibilities

• Contribute to the development of the global standard for assigned topics by analyzing processes, workflows, trainings, KPI, GSC services, solutions, systems to identify bottlenecks and inefficiencies.
• Collect requirements/feedback/best practices from countries and provide to global teams.
• Support the global requirement prioritization process.
• Drive country adoption of global processes and solutions with country improvement roadmaps.
• Drive improvement OFR operations KPIs and enable self-improvement through measurements.
• Monitor compliance with government, industry and company rules and regulations.
• Foster collaboration and change management across the organization.
• Work with station and country OFR Operations to drive improvements and process adherence.
• Build cross-functional relationships and collaborate with OFR Growth/Trade, Sales, Finance, IT, AFR etc.

Skills

Stakeholder management

Process engineering

Process improvement

Project management

Change management

Presentation

Education

Bachelor's degree

Tools

CW1

FSI

EDM

ESP

FRP

Reporting

YellowBook

MS Teams

MS Excel

MS PowerPoint

Job description

DHL Global Forwarding is seeking a Process Excellence Manager for Ocean Freight to lead global process standards and country adoption in Chicago, IL. The role focuses on improving KPIs, driving change, and aligning operations with corporate guidelines.

Responsibilities include collaborating with multiple stakeholders, prioritizing requirements, and ensuring compliance while enabling continuous improvement across OFR operations.