Air Freight Process Excellence Leader — North America

DHL Global Forwarding

Atlanta (GA)

On-site

USD 150,000 - 210,000

Full time

12 days ago

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Benefits offered by this job

Competitive base salary and incentives

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Atlanta, GA is seeking a senior Head of Air Freight Process Excellence to drive regional governance, operational consistency, and continuous improvement across stations, countries, and GSC interfaces. You will translate global standards into a practical regional operating model, reduce process drift, and ensure adoption of standard ways of working.

The role requires 8+ years in process excellence with senior leadership experience and strong stakeholder influence, plus

Qualifications

Bachelor's degree in a relevant field.
8+ years in process excellence, governance, or related fields.
Senior management experience leading multiple teams.
Strong understanding of governance, operating models, and cross-functional execution.
Ability to influence senior stakeholders and drive consistency.
Experience identifying root causes and turning weaknesses into improvement plans.
Strong communication and stakeholder management skills.

Responsibilities

Lead the regional Process Excellence agenda for Air Freight with governance across countries, stations, domains, and GSC interfaces.
Translate global standards into regionally executable processes, controls, and improvement plans.
Identify drift, exceptions, domain-boundary issues, governance variability across region.
Drive regional interventions where local reinterpretation or weak process control affects execution.
Define and govern cross-domain process governance across Product & Services, Pricing, Growth, SCM & Gateway, Charters, Country Operations, GSC, Station execution, Implementation, and Operational Accounting.
Build process controls, performance cadence, root-cause follow-up, AQI cadence, selected SQI interfaces, drift detection, and closure discipline.
Monitor GSC transition and stabilization from a process perspective, ensuring ownership and control points.
Support implementation and customer onboarding processes, including readiness, hypercare, and execution stabilization.
Own the regional trigger for process-related system and digital changes, including RTC intake and UAT coordination.
Lead regional process programs and operating-model deployments, including DSS, Golden Flow, Celonis / process intelligence, and AI-enabled process control.
Coach Process Excellence leaders across countries and reinforce governance hygiene and readiness standards.