Process Excellence Manager - Airfreight Product

Air Express International USA, Inc.; Chicago (IL); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Group's DHL Global Forwarding in Chicago seeks a Process Excellence Manager for Air Freight Product to lead process improvements, oversight, and governance across stations and functions. The role centers on delivering efficient operational outcomes in line with business needs, guidelines, and compliance requirements.

Based in Chicago, IL, you will coordinate with Station, Country, GSC, Operational Accounting, Pricing, SCM & Gateways, and Implementation to ensure conformance, evidence,

Qualifications

• Bachelor's degree or equivalent experience required.

Responsibilities

• Support monitoring of process adherence, governance indicators, deviation themes, and local non-conformance.
• Maintain process documentation, issue logs, action trackers, and standard reference materials.
• Collect facts for root‑cause analysis, including process evidence, timing, ownership, system records, and repeat‑pattern indicators.
• Support UAT, readiness, training coordination, and adoption checks where process changes or system changes impact execution.
• Contribute to continuous improvement by identifying standardization opportunities, failure points, and controlled enablement needs.
• Explain facts, policies, and practices related to the job area to Country / Regional Process Excellence leads and process owners.

Education

Bachelor's Degree or equivalent experience/qualification

Job description

Job Title: Process Excellence Manager – Airfreight Product

Job Location: Chicago, Illinois

We have an exciting opportunity for Process Excellence Manager, Air Freight Product. This position will be based in Chicago, IL.

Job Purpose

Through hands-on support of operational agents, administer Air Freight Process Excellence plans, processes, programs and activities to deliver effective and efficient operational outcomes in line with business needs and objectives, relevant frameworks and standards, Group guidelines and policies, and applicable legal and compliance requirements. This includes supporting Process Excellence by maintaining process visibility, conformance evidence, and issue discipline across assigned scope.

Key Tasks

• Support monitoring of process adherence, governance indicators, deviation themes, and local non-conformance within assigned scope.
• Maintain process documentation, issue logs, action trackers, and standard reference materials using approved repositories and governance tools.
• Collect facts for root‑cause analysis, including process evidence, timing, ownership, system records, and repeat‑pattern indicators.
• Support AQI‑related process follow‑up including milestone completeness / timeliness, sick files, unbilled, auto‑costing, auto‑rating, and exception discipline where assigned.
• Use FRP / Station Monitor / approved dashboards as the source of truth for KPI and conformance evidence
• Avoid local scoring variants.
• Support closure follow‑up by confirming action owner, due date, status, evidence, and escalation need.
• Identify handoff gaps across Station, Country, GSC, Operational Accounting, Customer Operations, Pricing, SCM & Gateways, and Implementation.
• Escalate repeated process drift, unclear ownership, missing evidence, or workaround behavior to Manager level before it becomes embedded practice.
• Support UAT, readiness, training coordination, and adoption checks where process changes or system changes impact execution.
• Contribute to continuous improvement by identifying standardization opportunities, failure points, and controlled enablement needs.
• Explain facts, policies, and practices related to the job area to Country / Regional Process Excellence leads and process owners.

Stakeholders

• Station teams, GSC teams, Customer Operations, Operational Accounting, Pricing, SCM & Gateways, Implementation, and Solution Delivery contacts where evidence or handoffs are required.
• Operational managers and team leads requiring fact‑based process visibility and closure support.
• Support and interact primarily with colleagues of their own sub‑function or team.
• Develop a network of contacts to build relationships and strengthen organizational, product, and market knowledge.

Skills

• Bachelor's Degree or equivalent experience/qualification
• Qualifications & Key Requirements
• Education Level
• Bachelor's Degree or equivalent experience/qualification

Experience Level

• less than 2 years

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non‑Union Employees)

• Compensation: Competitive base salary plus role dependent performance‑based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.