Process Excellence Manager - Ocean Freight Product

DHL Global Forwarding; Chicago (IL); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding is seeking a Process Excellence Manager for Ocean Freight to lead global process standards and country adoption in Chicago, IL. The role focuses on improving KPIs, driving change, and aligning operations with corporate guidelines.

Responsibilities include collaborating with multiple stakeholders, prioritizing requirements, and ensuring compliance while enabling continuous improvement across OFR operations.

Qualifications

• Bachelor's degree or equivalent experience/qualification.
• 8-10 years of experience.
• Strong stakeholder management capabilities with various stakeholder levels (management to operator).
• Solutions-oriented, customer-centric mind-set to identify and drive relevant improvements.
• Recognized subject matter expert in job area typically obtained through advanced education and work experience.
• Excellent understanding of the tool and systems relevant to AFR Operations, such as CW1, FSI, EDM, ESP, FRP & Reporting, YellowBook, MS Teams, MS Excel, MS PowerPoint.

Responsibilities

• Contribute to the development of the global standard for assigned topics by analyzing processes, workflows, trainings, KPI, GSC services, solutions, systems to identify bottlenecks and inefficiencies.
• Collect requirements/feedback/best practices from countries and provide to global teams.
• Support the global requirement prioritization process.
• Drive country adoption of global processes and solutions with country improvement roadmaps.
• Drive improvement OFR operations KPIs and enable self-improvement through measurements.
• Monitor compliance with government, industry and company rules and regulations.
• Foster collaboration and change management across the organization.
• Work with station and country OFR Operations to drive improvements and process adherence.
• Build cross-functional relationships and collaborate with OFR Growth/Trade, Sales, Finance, IT, AFR etc.

Skills

Stakeholder management

Process engineering

Process improvement

Project management

Change management

Presentation

Education

Bachelor's degree

Tools

CW1

FSI

EDM

ESP

FRP

Reporting

YellowBook

MS Teams

MS Excel

MS PowerPoint

Job description

Job Title: Process Excellence Manager - Ocean Freight Product

Job Location: Chicago, Illinois

We have an exciting opportunity for Process Excellence Manager, Ocean Freight Product. This position will be based in Chicago, IL.

Key Responsibilities

• Contribute to the development of the global standard for assigned topics by:
  • Continuously analyzing existing processes, workflows, trainings, KPI, GSC services, solutions, systems to identify bottlenecks, inefficiencies, and opportunities for improvement.
  • Collecting requirements / feedback / best practices from the countries with regards to the above, and providing those to the global process excellence and solutions delivery teams
  • Supporting the global requirement prioritization process.
• Drive country adoption of global processes and solutions: collaborate effectively with countries in scope to develop country improvement roadmaps, focusing on achieving operational excellence in line with global standard, and follow up on the roadmap execution. (partially travelling on-site)
• Drive improvement OFR operations key performance indicators (KPIs). Effectively collaborate with countries to enable them to self-steer and continuously improve based on available measurements.
• Continuously monitor compliance and ensure our business practices and processes are compliant with all relevant government, industry and company rules and regulations
• Foster collaboration and change management: Collaborate with stakeholders across the organization to gain support for process improvement initiatives and drive change management efforts.
• Work closely with the station and country OFR Operations Organization to drive improvements, solution adoption and process adherence
• Build strong, trusting cross-functional relationships and collaborate effectively with other functions on global and regional level (e.g. OFR Growht/Trade, Sales, Finance, IT, AFR etc.)
• Understand key stakeholders' interests and concerns and advise accordingly.
• Influence / support decisions by Senior Management
• May cooperate with and coordinate 3rd parties e.g. external service providers

Skills / Requirements

• Education: Bachelor's degree or equivalent experience/qualification
• Experience: more than 8-10 years of experience
• Strong stakeholder management capabilities with various stakeholder levels (management to operator), to be able to effectively communicate ideas, benefits, and drive actions
• Solutions-oriented, customer-centric mind-set to identify and drive relevant improvements
• Recognized subject matter expert in job area typically obtained through advanced education and work experience
• Excellent understanding of the tool and systems relevant to AFR Operations, such as: CW1, FSI, EDM, ESP, FRP & Reporting, YellowBook, MS Teams, MS Excel, MS PowerPoint
• Operations Management (Imports and Exports including AES filing, Warehouse and Gateway a plus)
• Process Engineering and Business Processes
• Process Improvement and Performance Management
• Change Management
• Workflow Automation
• First Choice (Bronze/Silver/SixSigma)
• Project Management (DePICT/Prince)
• Presentation & Facilitation

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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