Airfreight Process Excellence Manager

DHL Group; Chicago (IL); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Group's DHL Global Forwarding in Chicago seeks a Process Excellence Manager for Air Freight Product to lead process improvements, oversight, and governance across stations and functions. The role centers on delivering efficient operational outcomes in line with business needs, guidelines, and compliance requirements.

Based in Chicago, IL, you will coordinate with Station, Country, GSC, Operational Accounting, Pricing, SCM & Gateways, and Implementation to ensure conformance, evidence,

Qualifications

• Bachelor's degree or equivalent experience required.

Responsibilities

• Support monitoring of process adherence, governance indicators, deviation themes, and local non-conformance.
• Maintain process documentation, issue logs, action trackers, and standard reference materials.
• Collect facts for root‑cause analysis, including process evidence, timing, ownership, system records, and repeat‑pattern indicators.
• Support UAT, readiness, training coordination, and adoption checks where process changes or system changes impact execution.
• Contribute to continuous improvement by identifying standardization opportunities, failure points, and controlled enablement needs.
• Explain facts, policies, and practices related to the job area to Country / Regional Process Excellence leads and process owners.

Education

Bachelor's Degree or equivalent experience/qualification

Job description

DHL Group's DHL Global Forwarding in Chicago seeks a Process Excellence Manager for Air Freight Product to lead process improvements, oversight, and governance across stations and functions. The role centers on delivering efficient operational outcomes in line with business needs, guidelines, and compliance requirements.

Based in Chicago, IL, you will coordinate with Station, Country, GSC, Operational Accounting, Pricing, SCM & Gateways, and Implementation to ensure conformance, evidence,