Global Ocean Freight Operations Specialist

Total Quality Logistics; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Employee discounts and tuition Reimb.

Referral bonus opportunities

Great Place to Work award

Job summary

Total Quality Logistics (TQL) is seeking an International Logistics Coordinator to drive the ocean freight forwarding business. You will coordinate shipments end-to-end, communicate with stakeholders, maintain records, and deliver high-quality customer experiences.

Ideal candidates have a Bachelor's in logistics or related field and 3–5 years in ocean operations. This role requires strong documentation knowledge and proficiency with freight-forwarding software and MS Office.

Qualifications

• Bachelor's degree in logistics, supply chain management or a related field preferred
• Minimum of 3–5 years of experience in ocean operations in a freight forwarding or logistics environment
• Strong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices

Responsibilities

• Coordinate all aspects of ocean shipments from booking through delivery for timely delivery and high-quality customer experience
• Communicate with carriers, vendors, and service providers to arrange shipment details and confirm bookings
• Prepare and review shipping documents (bills of lading, export/import declarations, CO</s> Origin) for accuracy and compliance
• Ensure proper clearance of shipments and resolve control or compliance issues
• Coordinate with overseas partners to ensure smooth clearance and delivery
• Track and monitor shipment status with updates and problem-solving for delays
• Coordinate with internal departments to address client inquiries and resolve shipment issues
• Maintain accurate records of shipments, tracking information, documentation, and financial data
• Adhere to KPIs and deliver exceptional audit scores
• Stay informed about industry trends and identify process improvements and cost savings
• Provide excellent customer service and timely solutions

Skills

Communication skills

Attention to detail

Multitasking

Problem-solving

Customer-focused

Education

Bachelor's degree in logistics, supply chain management or related field

Tools

Freight forwarding software

Microsoft Office

Job description

Total Quality Logistics (TQL) is seeking an International Logistics Coordinator to drive the ocean freight forwarding business. You will coordinate shipments end-to-end, communicate with stakeholders, maintain records, and deliver high-quality customer experiences.

Ideal candidates have a Bachelor's in logistics or related field and 3–5 years in ocean operations. This role requires strong documentation knowledge and proficiency with freight-forwarding software and MS Office.