International Logistics Coordinator

Total Quality Logistics; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Employee discounts and tuition Reimb.

Referral bonus opportunities

Great Place to Work award

Job summary

Total Quality Logistics (TQL) is seeking an International Logistics Coordinator to drive the ocean freight forwarding business. You will coordinate shipments end-to-end, communicate with stakeholders, maintain records, and deliver high-quality customer experiences.

Ideal candidates have a Bachelor's in logistics or related field and 3–5 years in ocean operations. This role requires strong documentation knowledge and proficiency with freight-forwarding software and MS Office.

Qualifications

• Bachelor's degree in logistics, supply chain management or a related field preferred
• Minimum of 3–5 years of experience in ocean operations in a freight forwarding or logistics environment
• Strong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices

Responsibilities

• Coordinate all aspects of ocean shipments from booking through delivery for timely delivery and high-quality customer experience
• Communicate with carriers, vendors, and service providers to arrange shipment details and confirm bookings
• Prepare and review shipping documents (bills of lading, export/import declarations, CO</s> Origin) for accuracy and compliance
• Ensure proper clearance of shipments and resolve control or compliance issues
• Coordinate with overseas partners to ensure smooth clearance and delivery
• Track and monitor shipment status with updates and problem-solving for delays
• Coordinate with internal departments to address client inquiries and resolve shipment issues
• Maintain accurate records of shipments, tracking information, documentation, and financial data
• Adhere to KPIs and deliver exceptional audit scores
• Stay informed about industry trends and identify process improvements and cost savings
• Provide excellent customer service and timely solutions

Skills

Communication skills

Attention to detail

Multitasking

Problem-solving

Customer-focused

Education

Bachelor's degree in logistics, supply chain management or related field

Tools

Freight forwarding software

Microsoft Office

Job description

As an International Logistics Coordinator for TQL Global, you will be instrumental in the growth and development of the ocean freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of ocean shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.

What’s in it for you:

• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience
• Communicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming delivery
• Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirements
• Ensure proper clearance of shipments, resolving any control or compliance issues as needed
• Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries
• Track and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issues
• Coordinate with internal departments to address client inquiries, provide support and resolve shipment-related issues
• Maintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and software
• Adhere to internal and external KPIs and deliver exceptional compliance audit scores
• Stay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savings
• Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally

What you need:

• Bachelor's degree in logistics, supply chain management or a related field preferred
• Minimum of 3-5 years of experience in ocean operations in a freight forwarding or logistics environmentStrong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices
• Proficiency in using freight forwarding software and Microsoft Office applications
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams
• Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously
• Problem-solving skills and the ability to work well under pressure in a fast-paced environment
• Customer-focused mindset with a commitment to delivering high-quality service

Where you'll be:

5005 Mitchelldale St., Suite 100, Houston, TX 77092

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at [e-mail]