International Logistics Coordinator

Total Quality Logistics; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Employee discounts

Financial wellness planning

Tuition reimbursement

Employee referral bonus opportunities

Great Place to Work award

Job summary

TQL Global is seeking an International Logistics Coordinator to grow the ocean freight forwarding business. You will coordinate all aspects of ocean shipments, liaising with carriers and clients to ensure timely delivery and high-quality service.

Based in Cincinnati, you will manage documentation, track shipments, and collaborate with internal teams to resolve issues while upholding compliance and KPIs. You will also provide proactive status updates to customers and contribute to process

Qualifications

• Bachelor's degree in logistics, supply chain management or related field.
• 3-5 years of experience in ocean operations in freight forwarding or logistics.
• Knowledge of ocean freight documentation, INCO terms and international trade practices.
• Proficiency in freight forwarding software and MS Office.
• Excellent verbal and written communication, with clients, vendors and internal teams.
• Detail-oriented with strong organizational and multitasking abilities.

Responsibilities

• Coordinate and manage all aspects of ocean shipments from booking to delivery for timely, high-quality customer experience.
• Communicate with carriers, vendors, and service providers to arrange and confirm shipment details including booking, schedules, tracking, and delivery.
• Prepare and review shipping documents (bills of lading, export/import declarations, certificates of origin) ensuring accuracy and regulatory compliance.
• Ensure proper clearance of shipments and resolve control or compliance issues as needed.
• Coordinate with overseas partners for smooth clearance and delivery in destination countries.
• Track and monitor shipment status, provide regular updates and troubleshoot delays.
• Collaborate with internal departments to address client inquiries and resolve shipment-related issues.
• Maintain up-to-date records of shipments, documentation, and financial data using systems.

Skills

Communication skills

Detail-oriented

Organizational skills

Multitasking

Problem solving

Customer-focused

Education

Bachelor's degree in logistics or related field

Tools

Freight forwarding software

Microsoft Office

Job description

About the role

As an International Logistics Coordinator for TQL Global, you will be instrumental in the growth and development of the ocean freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of ocean shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.

What’s in it for you

• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing

• Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience
• Communicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming delivery
• Prepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirements
• Ensure proper clearance of shipments, resolving any control or compliance issues as needed
• Coordinate with overseas partners to ensure smooth clearance and delivery in destination countries
• Track and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issues
• Coordinate with internal departments to address client inquiries, provide support and resolve shipment-related issues
• Maintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and software
• Adhere to internal and external KPIs and deliver exceptional compliance audit scores
• Stay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savings
• Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally

What you need

• Bachelor's degree in logistics, supply chain management or a related field preferred
• Minimum of 3-5 years of experience in ocean operations in a freight forwarding or logistics environment
• Strong knowledge of ocean freight documentation, regulations, INCO terms and international trade practices
• Proficiency in using freight forwarding software and Microsoft Office applications
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams
• Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously
• Problem-solving skills and the ability to work well under pressure in a fast-paced environment
• Customer-focused mindset with a commitment to delivering high-quality service

Where you’ll be

4289 Ivy Pointe Blvd., Cincinnati, Ohio 45245

Employment visa sponsorship

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.