Global Network Support Engineer (PT Hours, On-Call)

NetBrain; Oregon; Hybrid; USD 105,000 - 125,000; Full time

Job summary

NetBrain Technologies in the United States is seeking a Support Engineer to join our Network Support team within Advanced Services. You will provide post-sales technical support, trouble-shoot, and guidance on best practices for customers across time zones and complex enterprise networks.

You'll collaborate with Development, QA, Sales, and Services Engineering to resolve issues, document solutions, and contribute to knowledge base articles. A CCNP and experience with major vendors are preferred.

Qualifications

• U.S. citizenship required.
• Willing to work Pacific Time Zone hours.
• Bachelor's degree in Computer Science, Information Technology, Networking, or a related field, with 2-4 years of experience in software technical support, network support, or a related technical role.
• Hands-on experience configuring, managing, and troubleshooting enterprise networking equipment from major vendors.
• Strong routing and switching knowledge: OSPF, EIGRP, BGP, VLANs, STP.
• Knowledge of network security: IPsec, SSL VPN, NAT, GRE.
• Cloud networking familiarity: AWS and Azure.
• Windows and Linux system administration basics.
• Excellent communication skills in English.
• Strong analytical, critical-thinking, and problem-solving skills.

Responsibilities

• Provide post-sales technical support via phone, email, and meetings, including config and best practices.
• Manage support cases from report to resolution with SLAs and documentation.
• Conduct remote troubleshooting sessions for connectivity, config, and software issues.
• Collaborate with global team across multiple time zones to deliver solutions.
• Work with Development/QA/Sales/Services teams to resolve issues.
• Create and maintain customer-facing documentation and Knowledge Base articles.
• Participate in on-call rotation for after-hours support.

Skills

CCNA

Networking concepts

Windows & Linux

English communication

Cloud networking (AWS/Azure)

Scripting basics

On-call support

Education

Bachelor's degree in Computer Science, Information Technology, Networking, or related field

CCNP certification

Tools

Cisco gear

Juniper gear

Extreme Networks gear

Check Point firewall

Palo Alto firewall

F5 load balancers

Job description

NetBrain Technologies in the United States is seeking a Support Engineer to join our Network Support team within Advanced Services. You will provide post-sales technical support, trouble-shoot, and guidance on best practices for customers across time zones and complex enterprise networks.

You'll collaborate with Development, QA, Sales, and Services Engineering to resolve issues, document solutions, and contribute to knowledge base articles. A CCNP and experience with major vendors are preferred.