Network Operations Engineer - 24/7 Global Support

ICE

Chicago (IL)

On-site

USD 72,000 - 84,000

Full time

6 hours ago

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Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Paid time off

Paid leave

Job summary

ICE in Chicago, IL, is seeking a Network Operations professional to provide 24x7 support for our global production network infrastructure. The role emphasizes proactive monitoring, incident and problem management, and coordination with Engineering to maintain network health and service reliability.

The candidate will work with routing protocols (OSPF, BGP, MPLS), TCP/IP and switching concepts, and multicast troubleshooting.

Qualifications

Bachelor's degree or 3+ years of relevant experience
Certification at or above Juniper JNCIS preferred; Cisco CCNP acceptable
Experience with routing protocols (OSPF/BGP) and MPLS
Solid TCP/IP, Layer 2/3 switching knowledge
Multicast troubleshooting experience preferred
Strong customer service skills and teamwork
Ability to perform monitoring and network analysis
Coordinate with vendors and engineering teams

Responsibilities

Incident Management: proactive checkouts and monitoring to avoid outages and restore as needed.
Problem Management: develop RCA flowcharts and troubleshooting procedures.
Operational Readiness: ensure pre-production readiness and updated management for network services.
Change Management: coordinate CAB changes and support from Network Operations.
Service Requests and Maintenance: analyze and support network requests and pro-active maintenance.
Process Improvement: own initiatives delivering operational improvements.