Global Merchant Success & Onboarding Lead

PayPal Inc.

Austin (TX)

Hybrid

USD 131,000 - 195,000

Full time

10 days ago
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Benefits offered by this job

Healthcare coverage for you and family
Generous paid time off
Hybrid work model

Job summary

PayPal in Austin seeks a results-driven professional to manage merchant relationships and support account management. You will coordinate onboarding with cross-functional teams to ensure smooth integrations and drive customer satisfaction across our merchant network.

The role emphasizes collaboration, data-driven health monitoring, and contributing to revenue retention and growth in a hybrid work environment.

Qualifications

  • 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

  • Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
  • Support Account Manager with operational and administrative tasks to ensure account success.
  • Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
  • Drive net new business prospecting and support Account Manager's prospecting efforts.
  • Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Relationship management
Account management
Operations management
Strategic partnering

Education

Bachelor's degree

Job description

PayPal in Austin seeks a results-driven professional to manage merchant relationships and support account management. You will coordinate onboarding with cross-functional teams to ensure smooth integrations and drive customer satisfaction across our merchant network.

The role emphasizes collaboration, data-driven health monitoring, and contributing to revenue retention and growth in a hybrid work environment.

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