Global Merchant Success & Onboarding Lead

PayPal Inc.; Austin (TX); Hybrid; USD 131,000 - 195,000; Full time

Benefits offered by this job

Healthcare coverage for you and family

Generous paid time off

Hybrid work model

Job summary

PayPal in Austin seeks a results-driven professional to manage merchant relationships and support account management. You will coordinate onboarding with cross-functional teams to ensure smooth integrations and drive customer satisfaction across our merchant network.

The role emphasizes collaboration, data-driven health monitoring, and contributing to revenue retention and growth in a hybrid work environment.

Qualifications

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Relationship management

Account management

Operations management

Strategic partnering

Education

Bachelor's degree

Job description

PayPal in Austin seeks a results-driven professional to manage merchant relationships and support account management. You will coordinate onboarding with cross-functional teams to ensure smooth integrations and drive customer satisfaction across our merchant network.

The role emphasizes collaboration, data-driven health monitoring, and contributing to revenue retention and growth in a hybrid work environment.