Global Strategic Accounts Leader

PayPal; Omaha (NE); Hybrid; USD 125,000 - 185,000; Full time

Benefits offered by this job

Hybrid work model

Equity or incentive compensation

Job summary

PayPal is seeking a merchant operations professional to manage day-to-day relationships with global merchants and support account managers in strategic initiatives. The role contributes to revenue retention and growth through process improvements and cross-functional coordination.

The position emphasizes onboarding collaboration with Solutions Architect and Engineering teams, ongoing customer satisfaction, and prospecting new business opportunities in a hybrid work model across multiple US

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Relationship management

Account management

Cross-functional collaboration

Customer satisfaction

Education

Bachelor's degree

Job description

PayPal is seeking a merchant operations professional to manage day-to-day relationships with global merchants and support account managers in strategic initiatives. The role contributes to revenue retention and growth through process improvements and cross-functional coordination.

The position emphasizes onboarding collaboration with Solutions Architect and Engineering teams, ongoing customer satisfaction, and prospecting new business opportunities in a hybrid work model across multiple US