Global Merchant Growth & Success Manager

PayPal Inc.; San Jose (CA); Hybrid; USD 144,000 - 214,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Job summary

PayPal in San Jose, CA is seeking a results-driven professional to manage day-to-day operational merchant relationships, support Account Managers, and coordinate onboarding with Solutions Architect and Engineering teams.

You will monitor account health and drive customer satisfaction, contributing to revenue retention and growth through cross-functional collaboration in a hybrid work model.

Qualifications

• 5+ years relevant experience
• Bachelor's degree or equivalent experience
• Experience coordinating cross-functional teams preferred

Responsibilities

• Manage day-to-day operational merchant relationships and address questions.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering for smooth onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Relationship management

Account management

Strategic initiatives

Cross-functional collaboration

Education

Bachelor's degree

Job description

PayPal in San Jose, CA is seeking a results-driven professional to manage day-to-day operational merchant relationships, support Account Managers, and coordinate onboarding with Solutions Architect and Engineering teams.

You will monitor account health and drive customer satisfaction, contributing to revenue retention and growth through cross-functional collaboration in a hybrid work model.