Global Merchant Success & Growth Manager

PayPal Inc.; Omaha (NE); Hybrid; USD 125,000 - 185,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Generous paid time off

Job summary

PayPal is seeking a Merchant Operations Manager in Omaha, Nebraska to manage day-to-day merchant relationships and support account managers in strategic initiatives. This role focuses on driving customer satisfaction and loyalty while coordinating onboarding with Solutions Architect and Engineering teams.

You will monitor account health and adoption, contribute to revenue retention and growth, and work on process improvements within the function to deliver measurable impact.

Qualifications

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Relationship management

Account coordination

Education

Bachelor's degree

Job description

PayPal is seeking a Merchant Operations Manager in Omaha, Nebraska to manage day-to-day merchant relationships and support account managers in strategic initiatives. This role focuses on driving customer satisfaction and loyalty while coordinating onboarding with Solutions Architect and Engineering teams.

You will monitor account health and adoption, contribute to revenue retention and growth, and work on process improvements within the function to deliver measurable impact.