Global Strategic Accounts Manager — Growth & Onboarding

PayPal

Austin (TX)

Hybrid

USD 131,000 - 278,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Healthcare coverage

Financial security resources

Job summary

PayPal in Austin, TX is seeking a Senior Merchant Relations Manager to oversee day-to-day operations with our global merchants and support account managers on strategic initiatives. You will coordinate onboarding with the Solutions Architect and Engineering teams, drive net-new business prospecting, and monitor account health, adoption, and customer satisfaction to drive retention and growth.

Collaborate across product and risk teams to optimize processes and ensure scalable, secure support for

Qualifications

5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
Support Account Manager with operational and administrative tasks to ensure account success.
Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
Drive net new business prospecting and support Account Manager's prospecting efforts.
Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.