Global Merchant Success & Strategy Manager

PayPal Inc.; New York (NY); Hybrid; USD 144,000 - 214,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage for you and your a

Job summary

PayPal is seeking a skilled Merchant Operations Associate to manage day-to-day relationships with global merchants and support account managers in strategic initiatives. You will coordinate onboarding with cross-functional teams and help drive new business prospecting while tracking customer satisfaction and usage metrics.

The role emphasizes operational excellence, collaboration, and contributing to revenue retention and growth in a hybrid work environment.

Qualifications

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Relationship management

Account management

Onboarding coordination

Prospecting

Customer satisfaction tracking

Education

Bachelor's degree or equivalent

Job description

PayPal is seeking a skilled Merchant Operations Associate to manage day-to-day relationships with global merchants and support account managers in strategic initiatives. You will coordinate onboarding with cross-functional teams and help drive new business prospecting while tracking customer satisfaction and usage metrics.

The role emphasizes operational excellence, collaboration, and contributing to revenue retention and growth in a hybrid work environment.