Global Mental Health Care Navigator

Spring Health; New York (NY); On-site; USD 53,000 - 61,000; Full time

Benefits offered by this job

Health/Dental/Vision

One Medical access

401(k) match

Free therapy visits

Paid time off

Parental leave

Fertility support

Wellbeing coaching

Professional development reimbursement

Donation matching

Job summary

Spring Health seeks a Global Care Navigator to guide members through mental health care journeys with empathetic, expert support. You will conduct needs assessments, triage crises, and connect members with counseling or other services across regions.

The role requires strong English skills and occasional holiday availability, reporting to Clinical Operations. Ideal candidates hold a master’s in behavioral health with licensure and 2+ years of direct care, plus comfort using multiple systems and

Qualifications

• Master's degree in behavioral health required.
• Licensure or certification in counseling, social work, or psychotherapy/psychology required.

Responsibilities

• Interact with patients via phone, chat, and email, maintaining availability across languages.
• Coordinate care: sign-up, troubleshoot tech issues, schedule/cancel appointments, explain services.

Skills

Active listening

Written communication

Clinical judgment

Crisis intervention

Care coordination

Documentation

Empathy

Team collaboration

Education

Masters degree in behavioral health

Licensure/certification (counselor/social worker/psychotherapist/psychologist)

Job description

Spring Health seeks a Global Care Navigator to guide members through mental health care journeys with empathetic, expert support. You will conduct needs assessments, triage crises, and connect members with counseling or other services across regions.

The role requires strong English skills and occasional holiday availability, reporting to Clinical Operations. Ideal candidates hold a master’s in behavioral health with licensure and 2+ years of direct care, plus comfort using multiple systems and