Bilingual Global Care Navigator - Spanish/English

Spring Health; Oregon; Hybrid; USD 53,000 - 61,000; Full time

Benefits offered by this job

Health benefits

One Medical access

Paid time off

Parental leave

Job summary

Spring Health in the United States seeks a Global Care Navigator to support members through their mental health journey, coordinating care, sign-ups, and appointments while delivering a high-touch experience.

Requires a masters in behavioral health and licensure, plus at least 2 years of clinical care; fluent English and Spanish; strong communication and problem-solving. Reports to the Manager of Global Clinical Operations.

Qualifications

• Masters degree in behavioral health and appropriate credentials in your US state.
• Minimum of 2+ years of direct clinical care experience post licensure.
• Excellent written/verbal English as well as Spanish; comfortable interacting with members worldwide.

Responsibilities

• Interact with patients via phone, chat, and email during shifts in English and Spanish.
• Coordinate care: signups, troubleshoot tech issues, schedule/cancel appointments, explain services.
• Conduct clinical needs assessments and refer to appropriate level and modality of care.
• Assess crises and provide in-the-moment support, triage, safety planning, and follow-up.

Skills

Active listening

Written communication

Spanish language

Empathy

Problem-solving

Education

Masters degree in behavioral health

Licensure or certification (counselor/social worker/psychotherapist/psychologist)

Job description

Spring Health in the United States seeks a Global Care Navigator to support members through their mental health journey, coordinating care, sign-ups, and appointments while delivering a high-touch experience.

Requires a masters in behavioral health and licensure, plus at least 2 years of clinical care; fluent English and Spanish; strong communication and problem-solving. Reports to the Manager of Global Clinical Operations.