Global Mental Health Care Navigator

Spring Health; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Spring Health is seeking a Care Navigator/Support Coordinator in the United States. The role focuses on removing barriers to mental health care by delivering compassionate, multilingual support, coordinating signups, scheduling, and crisis management while maintaining thorough documentation in English.

Requirements include a Master’s degree in a behavioral health field and relevant licensure or credentials. The position runs Monday–Friday, 9:00 AM–5:30 PM ET, with occasional holiday availability.

Qualifications

• Master’s degree in behavioral health with applicable US state credentials.
• Experience in patient care coordination and crisis management.
• Fluency in English; Spanish requested/beneficial.

Responsibilities

• Interact with patients via phone, chat, and email during shift.
• Coordinate care by assisting signups, appointments, and tech help.
• Conduct clinical needs assessments and refer to appropriate care.
• Provide crisis support, safety planning, and follow-up.
• Document interactions in English in official systems.

Skills

Active listening

Written communication

Bilingual English/Spanish

Empathy

Care coordination

Education

Master's degree in behavioral health

Licensed Counselor/Social Worker/Psychotherapist

Job description

Spring Health is seeking a Care Navigator/Support Coordinator in the United States. The role focuses on removing barriers to mental health care by delivering compassionate, multilingual support, coordinating signups, scheduling, and crisis management while maintaining thorough documentation in English.

Requirements include a Master’s degree in a behavioral health field and relevant licensure or credentials. The position runs Monday–Friday, 9:00 AM–5:30 PM ET, with occasional holiday availability.